Burger King — Restaurant in Texas

Order 2 burgers one of them no onions and they put onions on both. Went right back through the drive thru and mind you I cut the meat to see if they would give me the same burger. Sure enough they take off the onions and the young girl at the drive thru is giggling when she hands me the food. So of course I tell her it’s the same burger and I just want my money back. The manager doesn’t know any English so the young girl is having to translate for her. I’m listening because I speak Spanish so I’m waiting for her to say something out of content. And sure enough she is telling the manager the cook just took of the onions and tried to give me the same burger. The manager says it’s okay just give the money back. It’s sad that Burger King for one hires managers who cannot speak English, and for two that cannot hire cooks to be able to read a screen that indicates no onions. So I had to drive to another Burger King that was packed but got my order right. But the one in Crosby that is never busy got my order wrong. And I was the only customer...

Would give less stars if possible.. 10 minutes in line, no cars in front, lady finally walks out says drive thru isn't working ( her words not mine). Ordered 1 whopper with cheese no onions and 8 CT jalapeno poppers. Paid cash wasn't given receipt, no biggie. Except that the jalapeno poppers were still frozen... Pulled around told the lady she brought another order out. Asked if I wanted to check them. Didn't want to open all 8 . Checked 1 it was ok. (For reference sake this lady was very nice, I just didn't catch her name). Kept my way back to Baytown opened the burger. Meat has cold water coming from it. And 3 of the next 4 jalapeno poppers once again frozen in the middle.. took until after 6pm to get a phone call answered. Only to be told to come back or call back tomorrow. Now my order happened at about 1150 am. So yeah won't be getting food...

This place is a sad representation of a fast food kind location to go too There is a young woman at this place with braces and brunette hair that is the absolute worst customer service I have ever had. On top of the attitude after trying to be nice. They demanded that we pull forward to the front of the building even though there was no one behind us. We waited for 20 minutes without a single customer going in or out of the drive though or lobby. My husband had to go inside. And the manager on duty didn't even bat an eye lash. Then we waited again for 10 minutes to recieve the wrong order. We ordered two meals no adjustments how hard is it people! I work in the customer service industry and the service here was absolutely unacceptable. We ( my neighbors and I) live down the street and will never EVER be back to this...