Dunkin' — Restaurant in Texas

I am very upset, I don't understand why in today's world employees at fast food restaurants get so upset and offended when you bring food back that is not up to standard. When you buy food at a fast food restaurant, you expect that the food is going to be edible, mistakes do happen, and that is to be expected. What you don't expect is to get harassed or accused of trying to get free food when you return items that are not in any condition to be served to the public and are way past their acceptable expiration. I have no doubt if the manager and the employees of this store followed the procedures laid out by Dunkin' Donuts all of the products served to the public would be delicious. So on top of not doing your job you are then going to argue with a customer who had to drive back to your store to bring back a product that you fail to quality control. I'm sorry, but there is no excuse for this and you do not deserve to have your job, especially not to be in the position of manager as establishments have a tendency to rot from the top down and this store can only be guaranteed further issues by having a manager who would ever act in such a manner. This is a brand new store and I'm glad to have it in our neighborhood. I really hope they find a manager who appreciates their job and can bring a Safe, Healthy and Friendly environment to customers and employees alike.

Unfortunately, after the first employee had a slight attitude and got her manager with an even bigger attitude, the last employee quickly followed suit with an attitude. This is a clear indication that the unacceptable behavior is initiated and encouraged by the management at...

Remember the old 80s commercial where the man would wake up and say "Time to make the Donuts"... Well he would be pretty disappointed with how Dunkin has changed. This location as well as many other barely has any donuts on hand sometimes. In fact in another location I was told "We don't have any donuts today". I rate this place as a four only because of the nice people that work there and I do go there sometimes for coffee but often I am greeted with... "we don't have any of those". I have had to literally ask "Well, what donuts DO you have right now?". The people that work at this location are very nice and polite so...

Make sure you check your order and how many donuts you’re getting. I did an online order and things were missing. They dismissed me at the drive thru window before I could check. I waited and told them I was missing quite a few things, and told them they also only gave me half of my dozen donuts. They said it’s cause we were missing the ones you picked but they could have told me before closing the window on me. On top of that they were missing other parts of my order. They rectified the situation and brought me my things but I still think it should’ve been...