Dutch Bros Coffee — Restaurant in Texas

I LOVE DB! I’ve been coming to this location since it opened. The new employees though, they are NEXT LEVEL RUDE! Never had a problem until the employees changed. Two days ago I went in for my daily DB large iced breve w hazelnut, I was in a rush so I did not realize they forgot to add hazelnut till I arrived at work. I left work about an hour after and decided to go for another coffee since the first one I didn’t drink. The employee that took my order the first time took my order again and I felt necessary to tell him I was there again because the first one didn’t have hazelnut flavor however I proceeded to tell him this because I had just gone by an hour before I thought man they are going to think I’m coffee crazy! He was so nice and said he would give me the coffee for free I said no it’s okay it happens I’ll pay for it, he insisted so I said okay. THAT WAS MY MISTAKE, taking the damn free drink! If I would’ve known lol I pull up to the window and as soon as I look up the employee there goes “so what was wrong with the drink” clearly she was upset her tone and face expression said it all. I go “there was no hazelnut flavor but don’t worry I can pay for it” she looks at me again and says “it’s fine I guess we will remake it” I go that’s fine but I’ll pay for it she looks at me and goes “ma’am I’m NoT BeInG RuDe !!!! I’m AsKiNg So I KnOw WhAt To FiX!!” Mind you the TONE, the FACE, she even rolled her eyes right before turning her back to make the drink. When I tell you how off guard that caught me! I didn’t even know what to say! All that over a drink I DIDN’T EVEN ASK TO BE REMADE IN THE FIRST PLACE! It was a mistake things happen! I’ll pay for it no big deal! So I look over to the other employees and the girl next to her is laughing so clearly they did not like the fact that I was getting a free drink. I get it maybe they thought I just wanted a free drink whatever I drive off and go about my day. Fast forward to THIS MORNING. I placed a mobile order I get down and the same girl that had been laughing when the employee from the window was having a meltdown over the drink gives me my drink and goes “you should try it before” (laughing ) EXCUSE ME ? ARE YOU SERIOUS ? This happened 2 days ago #1 and #2 that was uncalled for because it’s not like I complain about my drink EVERY SINGLE TIME! Mind you I am a regular here it just happened that one time and it’s FINE! I said to her “are you being serious “ and she says “oh we are just trying to give you the best possible experience “ however her comment was more like she was being passive aggressive it did not come from a good place she was even laughing at some point I grabbed my...

We waited like 50 minutes in line and I was thinking maybe there’s like 2 people (usually there is when I come and they’re still fast but I was trying to be understanding since I work in fast food and I know the struggle) but we get to the window and there’s 4 girls going the slowest speed I’ve ever seen their employees be. Our drinks were made wrong & my drink honestly could’ve been more filled up (I saw the girl remove a lot of my drink to add cookies that I asked for.. she could’ve left the drink as is and added the cookies ontop but for some reason felt the need to dump some out) understand there’s bad days but you also have to be considerate that we’re coming to pay for product and service just for it not to be made the way it’s expected to be. Idc if you give me bad service, i could care less it only bothers me you let your attitude affect your quality of drinks. Anyways, next time I’ll consider going to Horizon, I’ve heard their drinks taste better so I’ll give it a try despite this location being closer or I’ll avoid coming during peak times. My dad loves dutch, we come here once in awhile and he was so excited and when we got the drinks he was so disappointed lol lowkey made me feel bad.

-Sorry for the long review, my experience just been pretty bad recently. Hopefully things change and it’s only temporary because I do like...

Highly disappointed with the declining service at the Eastlake location. It seems as if they know they have a constant flow of customers so they treat their customers as insignificant. From constant wrong online orders to waiting more than 15 minutes in a line of 2 cars to getting eye rolls because I expressed my order was wrong. My final straw was last week when I came back because my online order was wrong again and it took more than 10 minutes to get my drink replaced. I understand that this location is usually busy but this was not the case this time. There were a few cars in the drive thru and 1 customer at the pick up window. It’s disappointing to be a loyal customer and see its declining customer service. The store operator also isn’t the friendliest, he use to be awesome. Not sure what’s going on here but I am seeing the change. Although the horizon location is out of my way I end up saving more time in the long run and it’s always a good experience with the quality of drink(s)...