Golden Chick — Restaurant in Texas

I've frequented this place at least 3 times a week since they opened and the food and service WAS great. Yesterday I purchased 2 three piece catfish combos and the orders were wrong. I didnt make a big deal of it and thought it was a simple mistake. Went back earlier today and purchased a #1 and asked for dirty rice but got french fries instead. I came home and called back up there and was told on a recorded phone call by Lisbeth to bring my receipt back and she would replace everything on my ticket for the inconvenience. I returned later that evening and purchased 3 six piece tenders combos for $8.19 and gave Tiffany my receipt for the #1 to he replaced. I will just say, the customer service was HORRIBLE!!! This lady stood at the window for 5 whole minutes and argued with me about what I was told on the phone call that I played for her and what THEIR policy actually is. I tried explaining to her that she should honor what the previous shift manager told me (on a recorded call) instead of trying to tell me what the woman MEANT to say. I told her I would call.corporate because her behavior was unacceptable and she said that was fine cause she did nothing wrong!!! The dirty rice that I love, all three had hard, dried, chewy sections of rice in the carton.

Golden Chick started off good with the horrible customer service and hit or miss on the quality of food, the high prices are no longer justified. Consistency is key and Tiffany, please learn the value of a 3 or more times a week repeat customer versus a $2.19...

I used to visit here regularly but not anymore. I was happy they were open on Wednesday afternoon because we hadn't had hot food since Sunday due to the hurricane. We'll, I bought food to feed 5 ppl. Imagine my surprise when I discovered not only was the food cold, but the extra rice I ordered was not cooked at all!!! Hard, cold rice. I don't live nearby, so I traveled 8 miles to get cold, uncooked food. I was really irritated because I could have eaten a deli sandwich and saved my money! On a recent visit before the storm, I went in and stood at the counter for 2 minutes while 2 employees leaned and talked without acknowledging my presence. Finally the manager appeared and I said, "I was beginning to think no one worked here". He looked over at them and just proceeded to take my order. I walked over to get ice, and there was none. I excused my interruption of the two gabbing employees and informed them the machine was out of ice. One reluctantly walked over, took my cup, put ice in it, and returned to her conversation. The manager heard me ask, so he grabbed a bucket, filled it with ice, and filled the machine. He then prepared my food and handed it to me with much embarrassment on his face. I kinda felt sorry for him, but then I didn't. Won't go...

I have been going to the location on Spears road for years. We usually get the wicked wings. Well I rolled up to the drive thru, ordered two 9 piece wicked wings and one 6 piece. A couple of sides and a drink. Total order was almost $50. Ok I'm expecting the price. What I was not expecting was what we got. As I drove off my daughter opened the box and I promise you these were DEFINITELY not wings!!! I am still trying to figure out from what pigeon these wings came from because in all of my 50 something years of living I have NEVER seen wings this tiny. It was all batter and something in the shape of a mini wingy thingy. I turned around and went back they offered to fry me three wings. Im like whhhhhyyyy would I want 3 wings??? I was so disgusted and disappointed that the golden chick I had often looked forward to visiting had made such a huge decline in food production. I will NEVER go there again. BTW if there is a wing shortage where are they getting these fake imitation wingy thingys??? I will add pics so you can see for yourself. Mind you in the pics they are actually smaller than my pinky finger. Every single box looked like this or worse. Plus the food wasn't cooked fresh like they normally do. Word of caution Do NOT go to Golden Chick on...