Hokulia Shave Ice — Restaurant in Texas

Updated to add: the manager Clarissa was extremely helpful and understanding. She addressed the situation promptly & corrected the mistakes. We will be going back to try again.

Went there yesterday & had a great experience. So I decided to bring my recently disabled mother in law with me today. The girl at the front has a horrible attitude. We needed a receipt for legal reasons & explained the disability. she told us it would be on the cup. It wasn’t, so we asked her for an email copy. Multiple times. & she kept getting an attitude. I asked her again and explained to her why we needed it. She told me that she’s 15 years old. I said okay. Can I write down the email? She said she was calling her boss. I understand she was having difficulty with the ice, but she could have just written the email down and sent the receipt when she had time. Long story short, if you have someone with special needs who needs to be accommodated. Do...

Aloha Āina ( love of the land )

my ‘Ohana stopped by because I was missing Kahaluu-Keauhou. I see a few people saying this is not ice shave just a sno cone. I’ve had both from this location, our first time reminded me of a little shack on Ali’i drive in Kona. The ice was packed just right, it held the syrup through out and was slow to melt. But the very next weekend I got a fluffy sno cone, syrup ran right to the bottom and it melted quickly from all the air gaps. I just chalked it up to it being very busy. I still ate my Pokē and enjoyed my 808, in the sunshine. One bad experience won’t keep us away. Can’t get Da Kine ice shave I like nowhere else in Houston. Mahalo for bringing the 808 to the mainland. Yes we hit up the Utah locations and others when...

I really had high hopes for this little stand as it managed to secure a prime spot in front of an H‑E‑B. As you can see from the pictures, I ordered a passion fruit peach shaved ice, I instead got a shaved ice that not only looked orange but tasted purely orange as well. They don’t print receipts, only stick a confirmation of what was made to the side of the cup. Essentially, I won’t be ordering from this franchise or whatever, ever again and still remain hopeful in my quest to find a great shaved ice stand. This one did not...