McDonald's — Restaurant in Texas

Lemonade should be an option for the kids meal drink. I have to get five for atmosphere because I did not go in would not take off a star for some thing I didn’t see. 5 for food not because it’s anything fancy, but because it’s exactly the same quality you expect every time. For service -3 because they had three chances to give me good service. 1.The guy at the speaker didn’t know how to put my order in so he just didn’t. Which was a kids meal with a lemonade no ice, and apparently there’s not a button for that. 2. The lady at the first window put it in for me since there was no specific order like mine in her system, and since there’s not button for lemonade, she added a small lemonade with an up charge, but failed to tell me lemonade is not an option for kid drink, and there would be an upcharge for a small drink until after I paid and asked when did the cost of happy meal go up. 3.At the second window they are confirming which order is mine and I tell them it’s the happy meal with small lemonade no ice, still I got a lemonade with ice and didn’t notice till I got home and had a watered down drink. As there were two people at that window, four people failed to give me good service all in one trip. And since many locations are able to pour lemonade in a kid size cup for me, I didn’t know this wasn’t a button for a kid drink. I get the same thing every time no problem until this time at this location at 4929 Gattis School Rd. When the food is cheap and basic, the service needs to be great and it usually is, but I did not recognize any of these faces so maybe they are still getting the hang of it. I’m sure they’ll be great. They were all really friendly while they were making their mistakes. They just need a little coaching from managers. I know from experience working at a McDonald’s, you get a lot of coaching and experience, each position doing the same thing over and over until you can do it correctly without fail. Please just add a button for lemonade on kid drinks. I don’t want a soda or a hi-c every time, and I don’t want a big cup. I want a tiny meal with a tiny drink...

WORST SERVICE EVER. My mom went to this McDonalds in the morning before work. As we all know we can MOSTLY count on McDonald’s to grab a quick bite to eat before going places. My mom went through the drive thru and got charged for the wrong order. When the person at the window tried to give my mom her food, my mom noticed it was the wrong order. She checked her receipt and noticed she got charged for the wrong order, she wasn’t mad because she had a little extra time. The employee was notified and acknowledged her concerns and made her park. She sat there for 15 mins waiting for her refund or to get her order fixed. They took so long she had to go inside. When she asked for a manager NO ONE GOT A MANAGER. I don’t know about McDonald’s but I work at a fast food restaurant and there ALWAYS has to be management in the building. Mind you my mom was already late to work and she just asked kindly for her food, not even a refund JUST FOOD and they refused! My mom left because she was already there for more than 15 mins. I work at a chain, IVE NEVER SEEN THAT HAPPEN. Basically stole her money! She left with no food, refund AND she was late to work! Since I’m going into management myself at a restaurant I knew this was so messed up. So I went myself and I told them what happened. They gave me a refund FOR THE WRONG ORDER. I’m telling y’all... NEVER go to this McDonald’s you can drive right across the street...

first review (2 stars) We decided to stop by since our 7 year old kept asking us to. Firstly, there is no play area so the kids didn't enjoy it as much as they wanted to. This location has only been open maybe 1-2 weeks when we visited and we were informed that the orange juice machine hasn't worked since they opened! I mean really? You serve breakfast all day and you don't have OJ? Then my Big Mac was a little cold and wasn't even made right.

I asked the person at the front "Does the Big Mac come with cheese?" He responded "I don't know". "Well the picture shows cheese on the sandwich." I replied. Lol

Anyway, not a great experience for my first visit to the new McDonald's. So don't know if we will return to this one any time soon.

Last visit (4 stars-8/29/19) well, we continue to give this place a try. On today’s visit we went through the drive-thru. Much improvement. The lady taking the order was very pleasant. She sounded like the same girl from the day before. She verified our order and sounded like she was smiling. The girl taking our payment, was much better this time. Jessica said she was the same girl from yesterday but this time she actually made eye contact and she was smiling and greeted us. Overall, much better...