I ordered to-go at 8pm to which I picked up at 8:15pm. When I arrived and stood at the counter to pay and pick up, one of the staff members told the kitchen that I had arrived for my order. I didn't piece this all together at first, but at that moment, I saw the kitchen staff splitting a plate of brown looking food into something. I then immediately saw the industrial microwave in front of them being shut. Then, I saw them packaging up my to-go order in that same spot.
When I got home, I opened our boxes and noticed that the brown looking food was actually our grilled pork that we had ordered. Our food was microwaved and served.
I also ordered the shrimp spring rolls. The lettuce inside the rolls had brownish color on it indicating that it's not the freshest ingredients.
I still ate it since it's not like I've never eaten microwaved food and it tasted fine. I haven't gotten sick, but I'd prefer to NOT eat microwaved food from...
Read moreThis place used to be amazing. Now, the service is awful. Our server looked and acted as if he was angry with us for being there... The quality of the food has gone down drastically. I ordered lemonade for my kids and I, what we got was water with tons of artificial sweeteners and what I'm guessing was a lemon they squeezed into the cup. I wish they had just come back to the table and told us they didn't have any so we could order something else. The food came and was tasteless. My husband had the pho, which we used to love, but the meat was off and tough. I had the vermicelli stir fry; it was bland, but I was still okay with eating it until I came upon a hair that was NOT my own. After the food was brought to the table, the server never came back. He sat down at a table by the counter and made himself comfortable. It's sad, this place used...
Read moreFood is delicious here! The spring rolls are made with cilantro which I think adds a nice touch in flavor. The pho is really good as well and prices are very reasonable, especially for the XL size bowl which I've heard is huge. The only thing that I feel they could work on is customer service which is why I didn't give them a full 5 stars. When we got there, we weren't greeted or anything. We sat down and one of the waiters literally walked up with a note pad and pen in hand and stood there looking at us in silence. We felt a little awkward. They messed up on one of our orders as well but they fixed it and were nice about it. After the mistake was made and pointed out, they seemed more attentive with us than they were when we first came in. Other than that, the food is really good and we would definitely come...
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