Viva Jalisco Bar & Grill — Restaurant in Texas

Wasted my money. We wanted to try out a new resteraunt and the appearance of this place looked nice. My husband and son ordered & I told the waitress I need two more minutes. She left & didn't come back for over 10 minutes. She took my order. I asked for frijoles a la charra instead of refried beans. Then she brought my husband & my son's food. (Why she didn't put our orders in at the same time i dk, but mine didn't come till many many minutes after. My husband had already finished his plate before my food came. Our appetizer came after all of our food was on the table. It was queso flamedo with Chorizo & had a lake of oil on it. I didn't like it. We ordered the ceviche for my son & it wasn't cooked all the way. The fish was clear & gummy in a watered down liquid. They don't use enough lemon to cook it through. I returned the dish & ordered fajitas for my son which were burnt on the bottom. The onions were burnt and smelled bad. The waitress brought my fajitas with no tortillas, she never asked me if I wanted corn or flour, she never asked me at all. She also brought me refried beans instead of the charro beans that I asked for. After letting her know, I got my charro beans which tasted nasty. I think there was balogna in there & chorizo. I did not like it. I ordered a margarita which didn't come till 20 minutes after I ordered it. Keep in mind the resteraunt only had a few ppl & 90% empty tables.. My margarita tasted like water. No alcohol taste at all & I paid 6 dollars for it. It looked nice but that was it. My husband & I asked for more tea. The waitresses said "do you want something else because we have to make more tea & it's going to take a long time." We said we will wait. About 30 minutes go by & it's time for ticket and take home box. I asked the waitress if she could refill our teas in a to-go cup (we never got a refill the entire time we were there) she said "we are out, I have to make some & it's going to take a long time." Literally the same thing she told me over 30 minutes ago!!! We paid 6.50 for two teas & one Sprite, NEVER REFILLED. Over all I spent 60$ & tipped her 5, because I'm not a jerk, but really, they didn't deserve it. No body came to ask me how was the food? Do you need anything else? I have never been to a resteraunt that "runs out of tea" & takes so long to make more. It is like they didn't want to refill us because i saw them serving other people tea with the lemon in it. One of the waitresses that wasn't our waitress was very friendly & courteous & fixed most of the issues but it's sad because my first experience gave me a horrible first impression. I don't think I'll...

I've been passing by this restaurant since I moved to this area and have been wanting to stop by and try it out. I was excited to finally have the opportunity to stop by a few days ago and to my dismay, I was very disappointed at some issues I encountered while visiting.

I ordered four breakfast tacos. Two with flour tortillas and two with corn tortillas since I noticed they were handmade. I was immediately impressed with their red salsa that I couldn't get enough of them with the chips it was very delicious!

When the waitress came to get my order, she seemed to be having a bad day even though the restaurant had just been opened for about thirty minutes so I tried to make small talk and mentioned that it was my first time visiting and how much I liked their red salsa but she seemed unmoved and uninterested with my compliment as if I was taken up her time so I just gave her my order. I ordered four breakfast tacos, two with flour tortillas and two with corn tortillas since I noticed they were handmade along with some coffee and a glass of water.

The corn tortillas were undercooked but still eatable but the water tasted horrible like rust metal! Working in the restaurant/bar industry in the past, I know all the previous places use filters for their water and this place didn't seem to be using one for their water but I could be wrong.

When I mentioned to the waitress that the water tasted like rust metal, she didn't seem to care at all so I ordered a bottle water and in addition I also ordered some extra breakfast tacos to go and she seemed bothered by that.

I couldn't believe this woman choosing to be in the restaurant industry working for tips, had that kind of attitude SPECIALLY with a customer who tried to make her feel appreciated with her services instead of her offering that to the paying customer! Needless to say, I still gave a good tip because I've worked for tips before and I know how it is to work for tips.

ONLY because I was so impressed with their red salsa and flour tortillas will I return again, but not with that...

Before I post a horrible review let me first started off my saying my waiter was awesome even though there was a language barrier. My food was sent out timely I ordered a margarita which was great but my beef fajitas were very unseasoned and rubbery. I only ate maybe 3 after applying salt too enhance the taste. Nothing enhance that trash. I then asked my waiter to box it up all take it home too see if my kids liked it or dog would eat it, she advised she could change to chicken, I agreed. She came back with the same plate and advised them cook told her this was good and wouldn't change the order. I then went to the register furious asking for the manager who never came out apparently she didn't speak english Smdh (sorry). Another staff member name addy came out and asked me the issue and had my food replaced. This place is horrible only thing good there is the staff. Thanks to Rachel and Addy but I will never be back to this trash. I will just got to my spot las ramadas in spring to get great mexican food and customer service (authentic) with love and even though they hardly speak english the food is good and they try I travel almost 25 minutes from my home where we used to live but this place is 5 minutes away. A waste of my hour lunch and money. I LOVE MEXICAN FOOD. I think I was born black but mexican on the inside my favorite ppl and food. You all failed tremendously. On a loyal mexican eating customer. And didn't even care. I Never asked for a refund or discount even paid my waiter a 5 dollar tip wasn't her fault. She kept apologizing. Never...