Which Wich — Restaurant in The Woodlands

I do not know how to begin to explain my frustration. At work today we decided to order which wich. I went to their website to check out the menu and asked my coworker to order a sandwich that was $7.75. After the order arrived, I noticed I was charged $11.75. Additionally, my order was wrong, and I also had to pay an additional $6 delivery fee.

I drove to the location to get my order corrected and to collect my $4 refund. Heck, I didn't even ask about the $6 delivery fee being refunded even though I had to drive there myself due to their error.

When I arrived I asked for the correct sandwich, but instead was met with an explanation of their menu. I proceeded to ask for a replacement sandwich and my $4 refund ( even though it should have been $10 for the over charge and delivery fee). I was told to contact corporate if I want a refund. At this point I pulled up their website that clearly stated the price of the sandwich I ordered. Several times I was told I was wrong and they continued to dismiss the fact that the price is clearly stated on their website. Since they refused to give me a refund of $4, I requested they provide me with a bag of chips and a drink.

They agreed to the chips but refused to give me a drink. I asked to speak with the manager only to be insulted. The person I had been speaking with WAS the manager. This manager told me I should be HAPPY with a bag of chips because she is DOING ME A FAVOR for fixing MY MISTAKE. I tried to explain that the sandwich she was going to make would be significantly smaller than what they initially incorrectly provided AND since they refused my refund it would only be fair in order to rectify the situation.

I was disgusted by the manager's behavior. Knowing there was no way I was getting a refund or food, I left. Calling their corporate office was my only hope to resolve this matter. After several failed attempts to reach anyone, I had to resort to completing a contact card on their website. Of course no one has yet reached out.

My son is in marching band and during the marching season we buy the Which Which dinner package. It's around $150. I can tell you I will NOT be purchasing this package from them for the next 3 seasons after this experience. They won't be receiving one cent from me. I am appalled with the level of customer service I received. The fact that they would not refund me the $4 that was incorrectly charged shows their inability to accept responsibility for their mistakes.

I'm out $17.75 and didn't get a darn thing for it. Which Which stole my money and did not provide a...

I recently visited this Which Wich location about 30 minutes before closing and was extremely disappointed by the behavior of one of the staff members, Julio. His attitude and actions toward customers were rude and unprofessional from the moment we walked in.

As soon as we entered, Julio began aggressively placing chairs on tables and sweeping the floors, clearly trying to send a message that we were unwelcome. While waiting for our food, I moved a chair to sit down, and he continued sweeping around me—at one point even hitting my foot with the broom. This was not only inconsiderate but completely unacceptable.

Shortly after, two elderly women came in to place an order. Julio swept debris from the floor in their direction and then very rudely informed them that the store was closing in 10 minutes—despite the fact that it was only 7:40 PM and the posted closing time is 8:00 PM. When they asked politely if they could sit and wait for their food, his tone and demeanor were unnecessarily dismissive and unwelcoming.

I understand that working near closing time can be frustrating, as I’ve worked in retail myself. However, there is a basic level of courtesy and professionalism that every paying customer deserves—regardless of the time. Julio’s behavior made the entire experience uncomfortable and left a very negative impression.

If Which Wich values its reputation and customer loyalty, I strongly encourage management to address this kind of behavior. Staff like Julio can quickly drive away business and damage the welcoming environment...

By far the WORST customer service. This was my first visit and wanted to try something new. I was given the wrong sandwich and had to drive back multiple times just to get the right sandwich. When I explained to them what happened they just said "Oh that's where that crab sandwich went" as if they didn't care. This entire issue cost me my entire lunch break which I rarely get due to my work schedule. I will NEVER spend another dime at this establishment nor will I recommend to any other colleagues.

Thank you for responding to my review.

As this was my first visit to your shop, I want to be honest about how frustrating the experience was. While I appreciate that the order was eventually corrected and a complimentary sandwich was offered for a future visit, I had to use my entire lunch break to return to the store due to the mix-up, which made me late for a very important meeting. This caused a significant inconvenience and impacted my day.

That said, I want to acknowledge that the sandwich itself was great and showed the quality your shop can deliver.

I also want to clarify that I wasn’t trying to be rude to your staff — I did my best to remain respectful despite my frustration. Still, I left feeling disappointed. Accuracy and attention to detail are especially important during busy lunch hours when customers are often on tight schedules.

I’m willing to give your shop another chance and hope my next visit reflects the level of service you...