Ellianos Coffee Thomasville — Restaurant in Thomasville

I really wanted to like this place due to the ease of having a drive through but you just can't excuse awful customer service. It was our first time ever going so we did not know there was a second window. After waiting for several minutes behind someone, we watched another car drive around the building and get served immediately at a second window. When we finally got to the window (after literally 8 minutes), I mentioned that since they are new to the area and plenty people would be new to their establishment, they might want to wave others around to let them know instead of having five staff for the one customer at the window. The response from two employees was that they had just came on duty and didn't know. They also said they normally do this. This sounds great but it was said with such annoyance that I could feel their desire to roll their eyes. It sucked. My family was like, hopefully the drinks are better than their attitudes. My drink was wrong and that just seemed to really get to the girl who then had someone else finish with out order. 😳 This woman was very nice and apologetic for the messed up order. She clearly cared about repeat business. The young girl returned to talking window orders as soon as we pulled off. So here's the thing. Small town where repeat business is your key to success and in a time where online reviews are instant. Grassroots Coffee Company, Dunkin' Donuts, etc. are solid here. If your customer service sucks, there's no reason to return. I get hiring young but that's no excuse to treat a customer like they don't matter and take their money. Oh- especially since I explained it was my first time there and they JUST opened. Way to be condescending potential future customer. The coffee was good but not light years ahead of others in town. I didn't get a receipt and none was offered. I had hoped for a much better experience. Ah well, I'll be at...

Usually, I have no problems at eliano’s. There drive thru line is always slow, but it’s mainly because they’re so busy. But today I went for my usual, an egg and cheese grit bowl. They gave me a bowl of egg and cheese. Idk why they would think, I would want a bowl full of powdered eggs and cheese. I called back up there, to let them know and see if they could just take my name down so I can just get what I ordered at a later time. They told me I have to drive back up there, with their mistake to get the issue fixed. Keep in mind, I’m at work already and couldn’t go anywhere. I was able to find someone to grab it and take it back, bc I didn’t want my money to go to waste. That person said they were rude, and ik this is unusual for them. But still, idk if I’ll ever go back. Bc instead of being a quick convenience before work, they made my morning miserable. Maybe, I’ll go when I have...

Great service ,love the Turtle Freeze 😒😞😞 In the beginning when they first came to Thomasville this statement was true now the service sucks , they told me today I would have to start paying for my extra drizzle , they their selfs explained to me was the same price and only if I received extra in the drink it self was I to be charged the 5.85 for the small,i began to explain to the owner that I was the customer and their the ones that made the price and I haven't been being charged he began to tell me , that from now own I would be so I call the one in lake city fla, and their policy is also if you get the drizzle extra in the cup you don't pay but if you get it in the drink then you do , so there for I'm not understanding why the policy just changed in Thomasville 's store , BECAUSE THE PRICE IS HIGH ENOUGH ALREADY FOR OUR...