Burger King — Restaurant in Thornton Township

We ordered whopper combo and whopper Jr special. I requested fresh fries and light dressing on the whopper Jr. The fries were all dried up, cold and stale. The whopper Jr. was drenched with mayonnaise. When we were blowing the horn in the drive way to complain the young men working there kept pass the window, ignoring us. Finally, the person that took our order and served us came with an attitude. I reminded him I asked for fresh fries. He took my fries no respond and dumped them in garbage, then he said ok with attitude. It literally took 15 minutes to get the fresh fries that only take 3 minutes to cook. He gave me like a half a order of fries. I asked for manager it took close to another 10 minutes. I explained to him he said he will give another batch of more fries. This took over 15 mins. to the point the manager came the window and could not believe we had not got our fries. He asked us to up to front door and he will personally get our fries. Noted: every worker there had an attitude. They should have no stars. I can see this Burger King closing soon. This is not the first complaint I had with this Burger...

Well it's not like I'm going to say every Burger King is creating equal to the others! Lol🤣 Went to the Burger King in Lansing on the corner of ridge Rd and Torrence Avenue, went to the drive thru, which once you pull up there almost no way out of the drive thru lane, only to be told that I had to go inside to place my order, at that point ALL the vehicles ahead of me proceeded to LEAVE YOU without going inside, which is the whole purpose of going to the drive thru anyway! Lol... So I parked my car and proceeded to go inside and place my order, only to be told that THERE out of what I was craving for my dinner! 😤😤😤😤😤😤 Left the burger King in Lansing Illinois on Torrence Avenue and ridge Rd and proceeded to the Burger King in Munster INDIANA, on Calumet avenue, and was greeted pleasently at the drive thru, and what do you know, they had my request and craving for items since I left the Lansing Illinois burger King, needless to say my food was excellent and nice and hot and fresh, and I was very satisfied with the Munster INDIANA Burger King!!!!!!!!! Hooray and Woo whoo for the Munster INDIANA Burger...

Went to this location’s drive through this evening and waited 10 minutes before they placed my order. When we drove to the window to pay, the cashier opened the window to take our money, but stopped to play in her hair, adjust her mask, then walk away while my husband held the money for her to take. After ANOTHER 5 minutes of waiting, she finally took our money. We waited ANOTHER 20 minutes in the line in front of the window before I asked to speak to the manager to get my money back. When I asked the manager for my money back she refused and said they were “waiting on meat” and “we don’t do refunds.” When we insisted on getting our money back and tried to take a picture of the sign that asks for complaints, she tried to take the sign down. But, we were able to take the picture before she could do it. I called “Isaiah” who is listed as the contact person and left a message but have yet to receive a call back. I will be following up with the BK Headquarters because the treatment we experience was UNACCEPTABLE! The ignorant and unprofessional person they have managing that location should not work with the...