Highly Flavored Chicago City Grill — Restaurant in Thornton Township

I'm writing this review because I love to support Black owned businesses whenever I can, and hope that leaving reviews helps to address customers concerns and helps to make the establishment a better and more successful business.

With that being said, today was my first time trying this restaurant as I have heard so many good things about it and I was very excited to try them out. I ordered the Hot honey Chicken sandwich. So first, the menu does not indicate that the sandwich comes with onions on the online menu or in store, and had it said that I would have firmly asked for NO onions. I don't like the smell, much less the taste of onions. However, upon receiving my order it had a large amount of onions on the sandwich. I was too far to turn around, so I just picked them off, but the presence of them alone already altered the taste of the sandwich for me.

The reviews I have read in the past states that food is made to order so expect a wait time around 25-30 mins, which I'm all for because I love that restaurants serve you your food fresh. My order took 11 minutes, so I don't know if that meant my food was not made to order, or if what I specifically ordered just doesn't take as long. That I'm a little unsure about. With that I will say, the food was not cold, but it was not hot either.

Also, I personally am not a "spicy" girlie so I love to have another flavor to help balance out the heat. With that being said, the sandwich was EXTREMELY sweet. No "hot" to the "hot honey" at all. I would describe the sauce as having a sweet syrup like consistency. By the time I was able to start eating the sandwich, the sauce had completely drenched the bottom bun making it soggy and basically fell apart when trying to eat it. The chicken itself was seasoned well, but that all got lost by the amount of sauce that it was covered in. I will say, the pickles are what made the sandwich. They really help to break up some of the sweetness from the sauce, with a nice crunch.

Now as far as customer service, I have zero complaints. The staff was very nice and efficient. They were not rude at all, and very helpful. I wish the efficiency in the customer matched what I was served today.

All in all, I do appreciate the business, and I like the variety on the menu and the fact they sell brunch items during all business hours. I would like to give this place another visit in the future, but I hope that I have a much better experience when it comes to the quality...

My first visit to this restaurant was yesterday. I must say the young lady taking orders was AWESOME! Very personable...Loved that.

I ordered online via Uber Eats, had two orders. The first order was ready as promised, when I mentioned my second order I was told they needed an additional 6 minutes, I tell you that was the longest 6 minutes in history. What I believe happened is they thought my 2nd order was a duplicate and didn't start preparing it until I arrived. No problem, I'm never upset with getting freshly prepared food.

We ordered the "Jerk Chicken Rollz", with Yum Yum Sauce...not a fan, they were soggy and the spicy seasoning tasted like hot sauce, received Pineapple Glaze instead of the Yum Yum Sauce. I won't be ordering that again.

We also ordered the "Catfish & Gouda Grits". That could have been delicious, the catfish was well seanoned and perfectly cooked, however my Grits weren't done! Huge bummer...not sure if I'd order again, not a fan or receiving under cooked food.

Lastly, we ordered the "Fried Turkey Wing Dinner" and to my surprise we received a Turkey Leg. Was a little put off that they didn't bother to inform of that...however, it was Delicious, seasoned well and fried perfectly! We had the "Fried Rice and Alfredo Mac" both were excellent.

So overall not a great first visit, but I will say that Turkey Leg saved them. I may give them another try...

I read through some of the comments, and I’m relieved to see I’m not the only one who felt this way. I really wanted to support this place and was so excited to try their unique menu items. Unfortunately, I was disappointed. I ordered the hot honey wings, which tasted more like wings with a sweet dressing (like Thousand Island or ketchup)—there was no spice at all, which was frustrating. The fries were completely UNSEASONED, and I was so disappointed I ended up tossing them out, including the ones that came with my vegan Smash burger. Speaking of the burger, it wasn’t even what I expected—just two store-bought veggie patties, nothing like the smash-style burger I was hoping for.

Then I tried their buffalo mac and cheese, something I’d been really looking forward to because I’ve never had it before. Sadly, it didn’t live up to my expectations either, and I’ll likely try another restaurant for that experience. I’m not sure what all the hype is about. I do want to give them another chance but not on my expense. They certainly make the food look appealing and fresh, but taste-wise, it fell flat. I was especially disappointed because I wanted to support a Black-owned business, but the food just didn’t reflect the passion I was hoping for. I sincerely hope they take the feedback...