Seafood Shack and Deli — Restaurant in Thornton Township

I wish I would have taken a picture. My friend ordered over the phone. We both order Lamb dinners, strawberry cheesecake, and 2 brisk teas and extra butter( 2) the total for everything was around $55. The Lamb dinner came with broccoli, corn, and potatoes. I never been here before. So I was excited to try them out. When we walked in the staff was very nice. We waited like 10-15 for the food which was fine for me because I was checking out their menu. They sell variety if things from seafood to fried chicken. Little pricey tho. To have you food cooked it's $1. Which is weird to me never been some where that provide food and to cook it they charge on top of the menu price. They bagged our food up and everybody made sure we had all our items. That's highly appreciated that the staff made sure we got what we ordered. On to the best part so the lamb was a little tough but the seasoning was AMAZING 👏🏾 so I over looked the dryness if the lamb. The flavor was so DELICIOUS I couldn't stop eating it. The broccoli and potatoes was NICELY cooked. The corn was overcooked but like I said the FLAVOR of the season butter was good. I literally ate EVERYTHING. I will most definitely be returning and ordering the LAMB DINNER again. Hopefully it will b more tinder but overall I was very...

Never eat here. First time customer… came here based on reviews. Drove 20 mins to check it out. Got home to an order that was bland and overcooked on top of that, I was not provided the extra seasoning I requested while ordering. Brought the orders back to be given a portion of seasoning like that was supposed to make up for it all. I requested the food be made fresh, and was argued with. The cook took the order and attempted to refry. I abruptly stopped him and told him I wanted a refund after seeing this. My son currently has a HIGHLY CONTAGIOUS VIRUS. By him doing that, It showed me this place lacks integrity. I WILL NEVER RETURN. Just the fact that he argued with me comparing his establishment to McDonalds missing cheese on a burger. After Covid NO ESTABLISHMENT should be taking food back let alone trying to refry orders that have been taken home. No respect for the community at all. That’s crazy. I plan to report this...

The 3 most important qualities of customer services are Professionalism, Patience, and a People-first attitude, and this something you will not find at the Sea Food Shack in Calumet City. Customers help keep your business open, and also play your employees, no matter how unprofessional they are. My husband had an incident at this establishment, and I was perplexed when you told me that one of the ladies came from behind the counter and pulled a HATCH on him. You read that correctly. All of this took place because of the uncouth employees this business owner has representing/working in his establishment. This owner has to understand just because you are in the black and brown community doesn't mean that we are going to accept below-par customer service. You need to remember each customer that walks through your door deserves the utmost customer service from your staff and...