Chick-fil-A — Restaurant in Thousand Oaks

Title: "Consistently Disappointing - Third Time's Not a Charm"

Rating: ⭐ (1/5 star)

I wish I could say that my experiences with Chick-fil-A have improved, but unfortunately, it's been a consistent disappointment. This marks the third time they've made mistakes with my orders, and I'm at my wit's end.

My most recent visit left me with a salad that was missing the dressing and sauce. It's disheartening to receive a meal that's essentially incomplete. Prior to this, they've also managed to mix up my order, serving me the wrong type of chicken. I ordered a spicy grilled chicken sandwich and received something entirely different.

What's most frustrating is that Chick-fil-A is known for its efficient service, so these recurring errors are baffling. It's not just a simple mix-up; it's a pattern of carelessness that's affecting my dining experience.

As a loyal customer, I expect accuracy and quality from a well-established chain like Chick-fil-A. Unfortunately, my recent experiences have been a far cry from that. I hope they take these issues seriously and work on improving their order accuracy because as it stands, I'm reluctant to return to a place that consistently...

I showed up last night at your Chick-fil-A location at 10:02 PM. One of your employees, a young man who was doing clean up work outside the restaurant, politely let me know that the restaurant had just closed. I was obviously disappointed.

Then he did something that I have NEVER seen a restaurant employee bother to do: He asked me what I had intended to order... I said I was just looking to order a Diet Coke to drink this time. He quickly disappeared inside and reappeared a minute later with a Diet Coke, which he handed to me and told me to have a nice evening. I thanked him profusely, and tried to pay him, but he very kindly told me to keep my money! I know managers may not want to hear about someone not being charged for an item (ha!), but this was so above and beyond the call of duty that I will a) tell everybody I know about this Chick-fil-A and their amazing service, and b) come back repeatedly myself! Thanks for taking care of a customer with...

Came for a free breakfast sandwich advertised on Facebook. The ad said to share the ad and tag 1 friend you would like to bring with you. Because of this I thought maybe they would want to see this post when we ordered as an indicator that we were eligible for the free sandwiches. Anyway when I asked the employee on the register if I needed to show her the post she gave me a dirty look like I was dumb and said no in a rude tone of voice. They are doing the free breakfast sandwiches for the week (5 days) and this was on Monday. Therefore after receiving the service as mentioned above I had no desire to come back to this location for the rest of the promotion or honestly until I forget about how terrible of service I received for asking a simple question. First time I've been to a Chick fil-A and receiving such service. A...