The Device Lab — Local services in Thousand Oaks

My husband’s smart watch broke and we were at a loss as to where to get it fixed. The Apple Store is so busy and sometimes it takes a long time to get served. I happened to notice The Device Lab while driving through the shopping center where it is located. The store had just opened. The store is owned by a husband and wife te, Austin & Lauryn White. I talked with Austin and he was so nice. He told me he could fix the watch but he made sure to tell me about a website (not related to his company) where I could buy a refurbished watch. So honest! But the price difference between buying a refurbished watch and having Austin repair it was not significant so I had Austin do the repair. I just picked the watch up and it works great. Quality work and great customer service. I would much rather do business with a local small family owned business instead of a website or big corporation or a chain. They also offer classes on different subjects related to using a smart phone or tablet. Sine I am a senior citizen and not very tech savvy, this will be great. Such a great addition to...

I had an issue with one of my laptops, the screen was damaged, and I found out Best Buy does not replace laptop screens. They pointed me to uBreakiFix or The Device Lab. I have used uBreakiFix before and was not impressed, so I gave The Device Lab a shot.

What a breath of fresh air. They were extremely professional and honest about everything. The whole vibe in the store is relaxed and stress free. Total gem.

Honestly, I almost do not want to tell everyone because it feels like one of Thousand Oaks best kept secret, but they deserve the recognition. Based on this experience alone, I am confident they will be a thriving business and a staple in the community for...

I had such a positive experience at The Device Lab with Austin. He went above and beyond helping me with my computer problems. What stood out most was how he kept me informed every step of the way—explaining clearly what was happening and making sure I felt comfortable with the process. Austin’s professionalism, expertise, and genuine care made a stressful situation so much easier. It’s rare to find someone who truly takes pride in their work and puts the customer first. I highly recommend Austin and The Device Lab to anyone needing trustworthy...