O-R Thai — Restaurant in Thousand Oaks

Frankly, if I could give 6 stars I would. The food was that. good. We are from the Bay Area and we are spoilt for Thai food. Last year, in Porter Ranch we were kind of disillusioned with the Thai scene there but when we moved to West Hills, O-R Thai was recommended by quite a few of our friends. Finally, we made it for lunch, and Boy!! were we glad we did!!. First, the Singha beer was ice cold, very cold for a hot day, just how beers should be served. The first gulp down the throat was bliss. We ordered the Tom Kha clear soup and it was deliciooooussss. I mean I have had this multiple times, but the ingredients were fresh and the soup was tasty. The two main dishes, Pad See Ew Chicken and the Choo Chee Salmon were truly exceptional. Mr "T" the owner threw in a bowl of extra rice when we packed the leftovers and then to top it all he gave us the Roti Dessert, (don't even know the name), which was fluffy roti with powdered sugar on top, rich for me but so delicious. Truly worth going there if you are in the area. You will be very impressed!!! I am going back ASAP. Thanks Mr. T for an exceptional Lunch experience....

My boyfriend Richard ordered here tonight at 6pm. We were told 25 minutes and it would be ready. We got there after 30 minutes and it wasn't ready yet, but our thai iced teas were. We came back 15 minutes later and it still wasn't ready. We literally had to wait inside the restaurant for another 10-15 minutes before they brought out our food. AN HOUR AFTER ORDERING!!! I told the gentleman who brought us our food how long we've been waiting and that he should've told us that it was going to be that long and not 25 minutes. They were not busy, they only had one table dining in. So why did it take an hour to make some food? Just 2 dishes at that.. -.- On top of that by time we got home our drinks were all watered down for how long they were sitting there in the restaurant. My boyfriends food was fine but my sweet and sour pork was overcooked and dry as hell. I didn't like anything about it the pineapple in it tasted rotten and fermented. Overpriced food and terrible service. Did not get an apology from the server or anything. First time here and won't be coming back after this experience....

I work at the mall and needed to drop off my bank deposit which is located inside. For some reason Mall Management locks all the doors so that no one can get inside but usually the doors by the maintenance office are open. Today everything was completely locked up and I was tired as I had just finished working open to close and just wanted to go home. I figured I could go to the Thai restaurant and go into the mall through that way but the gentleman working said I wasn’t allowed inside the restaurant for some reason even though I had a mask as well as my work name tag, and it literally would have been five steps for me to get inside the mall and I would’ve never bothered them again. I really didn’t think it would have been a big deal especially considering I work at the mall and have enjoyed food there multiple times which makes this experience even more disappointing. I am sitting here typing this while I’m waiting for someone from security to unlock the doors and let me in, whereas if I had been allowed inside OR I would already be on the road on...