Starbucks — Restaurant in Thousand Oaks

Super disappointing experience. I am sharing with the hopes this is helpful information as the store manager (who is fantastic and runs a really great Starbucks) can use this for coaching.

I go to the Starbucks almost every day early morning and sometimes in the afternoon. I went this afternoon and for the first time ever was not able to get my order correct. That's a bummer but Jared who told me they were on from another store first gave me my order made incorrectly knowing so. I say this because when I went to check it Jared immediately responded"I know you wanted it a certain way he we can't do that."

My immediate thought was, then why not say that when my order was repeatedly to me correctly or before I paid. My second thought was, wait I gotten this correctly so many times before. So I asked it to be remade and was told by Jared, "they would make an exception thus time". When I received my order and checked it- still wrong and I am now super sad. My response was silence because I didn't know what to do. Jared promptly told me (with what felt like a snarky tone to my ears) that I could park, go around front and they could try a tired time. I'll be honest, I was offended by his tone. I just asked for my money back and left.

This is so far from my normal experience I had to say something. I was told everyone there was from other locations but to try calling and maybe I would get a manager. So I am sharing my experience where I hope a manager at this location...

Before the pandemic I gave this Starbucks a bad review, now its the only Starbucks I will go to buy my favorite drink. I'm now impressed with the staff. Describing them as friendly is an understatement. On a typical day the order taker has a brief conversation, takes your order, and wishes you well. The long line moves quickly. Your order is ready when you get to the window where another person has delightful expression in their eyes, hands you the order, and wishes you well before you take off. Everyone is wearing a mask and safety precautions are a priority. Best of all they are the only Starbucks in the area that can make a quality and delicious London Fog. Thanks for your impressive improvement. Prior review below: I try not to leave bad reviews, businesses are the people who work there and people will have a bad day from time to time. However, in this case, my order is almost always wrong, the staff, especially one woman in particular is completely and consistently unprofessional. I typically avoid this SB at all costs. But this time it was a little drizzly and I didn't want to get out of the car. I won't make this mistake again. Two to four minutes down the road in either direction are friendly baristas who get the order right and smile. They don't laugh while spit is splurging out over the food and drinks. Laughing is great till your germs touch my food,...

Due to Covid, coffee options for locals are limited, so the drive-thru Starbucks at Rancho and Ventura in Thousand Oaks is a convenient choice. Unfortunately communication is something bordering on an SNL sketch. I've gone 3X in the last month, the most recent being 4:45 today, July 22. I have gotten the drink I ordered a grand total of 0/4 times, albeit in only 3 visits. Against my better judgement based on recent experiences I tried again today, ordering a short soy Hazelnut latte. I was charged accordingly, and drove off- with a bland short soy latte. I returned, politely explained my incomplete drink, and was told they'd remake it. Sat in line a 2nd time, and was presented at the window with a TALL soy hazelnut latte- at no extra charge. I appreciate the sentiment , but after 20 years of patronizing Starbucks I don't order short to save an extra 40 cents- I do so because soy doesnt taste very good but is a viable option for those who are lactose intolerant. I didn't want to drink 12 oz of soy to get to my caffeine, so into the garbage it went, along with the first. Certainly there are more important things in life than coffee, but we're all having a rough time these days- basic common-sense customer service should not be akin to Brain Surgery. I won't be back- 4 misses in a row in 3 tries is enough for this former customer. Hope...