China King — Restaurant in Toledo

Where do I begin?! PSA: There is a glitch on the ordering website. Had my husband not questioned the $77.80 order for only 3 people, I would have never known that I was charged for extra food that I did NOT order nor select. How you may ask, well, here is how. After selecting and adding the coconut chicken (and other things) to my order, I decided to opt out of the white rice that comes with the coconut chicken. While editing my order, I noticed I could change out the white rice for chicken fried rice for an additional $4.90. It was a plus for me since I was ordering 2 pints of chicken fried rice. After submitting that change, I proceeded to edit the amount for the pints of chicken fried rice from 2 to 1. I never noticed anything different until I thoroughly went over the receipt and menu. I went as far as placing my order all over again. Well to my astonishing surprise when you swap out the white rice for another type of rice it adds that change to your order as a newly orderd item, without removing the regular coconut chicken selection, therefore double charging you for extra food and increasing the number of ordered items without any changes/ substitutions. On top of that, when I changed the number of items for the 2 pints of chicken fried rice to 1 (because I get a pint with my coconut chicken for $4.90 saving me $2.55) it changed automatically from a pint to a quart. All I did was change the number from 2 to 1 and selected the update quantity option. So again, charging me for extra food I did not order. Go to the website and do as I did, and you will see exactly what I am talking about.

After going back and forth with the manager who was trying so hard not to give me a refund. Mind you, I didn't even open the bags. The staples and everything else was still intact the exact same way they handed it to me. He began stating that I am supposed to review my order before submitting it. Well, had I done anything other than those 2 things and / or clicked on any other items, then what I did, then I definitely would have thoroughly double-checked my order. So I brought to his attention that nowhere in the terms and conditions from ordering online does it say that if I negligently review my order before submitting it (which was not the case but I still wasn't aware of that at that point) that I have to to pay for food that I didn't order, didn't need, won't eat, and will waste. Meanwhile, I'm telling him I will come back up there with my still stapled unopened bags and allow you to open my bags and remove the automatically added items yourself. After he finally agreed, I did just that. While I was on my way back to the store, I figured out who, what, when, where, why, and how all this happened.

SO WAIT, THERE'S MORE! IT GETS WORSE! While he is trying to go through the process of giving me my refund, I VERY NICELY explained to him that on the way back up there, I discovered a glitch on their website and that if he had 45 seconds for me to show him that I gladly will. He acted as if I was speaking unmentionables to him and was quickly trying to ignore what I was saying. So much so that he charged my card for $20 instead of refunding me the $20. That takes 7-10 BUSINESS days to get back. So now I'm short $40 from my bank account for 2 separate things that I wasn't at fault for. Granted, he did void out that $20sale and refunded $20 in cash, I still have to wait 7-10 business days for the other $20. "BUT WAIT, IT GETS FRIKING WORSE" So I finally got home and sat down to eat after I made 3 plates and served my family. I'm 3 bites in, wait what is that!? (Looks closer) Oh, HELL NO!!!! IT CANT BE! IT JUST CANT FRIKING BE! YUP!!! It DEFINITELY is a short grey hair in my coconut chicken!!!! My hair is dark, long, kinky/curly, and glued to my head. This place "USED" to be good. GET YOUR CRAP TOGETHER! DO BETTER BUSINESS SO YOU DONT GO OUT OF BUSINESS! On another note, these other reviews are...

Hi. I have travelled all over this country, have eaten 1000's of restaurants from the north to the south and along the east coast. I don't write reviews, but I have to give proper respect to this place for being what I consider the BEST Chinese food that I have ever had!

My favorite is the Kung Pao Chicken. It has the freshest vegetables in them! They are so crisp and delicious when I bite into them. I ask for spicy, because most places just don't have any heat at all. This place has the right kick, without burning your taste buds to the point where you can't taste anymore. It's the kind of heat that makes you want to keep stuffing your mouth. This stuff is so good, and it's even better the next day cold.

I just can't understand why some of the people posted here that they didn't like the food, that there wasn't enough chicken or that it was too salty. Total nonsense. I think some people just like to complain.

As far as I'm concerned, this place rates number #1 for Chinese Food on my all-time list. I don't even live in Toledo.. or Ohio for that matter. If I did, I would eat here all the time. It's still maybe 2 hours away, and there were moments I still considered the drive.

Who would have guessed from the outside what truly a gem this place is! One thing I do know is my food, and often times you find the best things in the most unexpected places. Keep up...

My husband door dashed food from here for my birthday a few days ago and he set it to be ready at a particular time. They sent out a message stating it was done earlier than we wanted. After arriving at the store stated that it was an accident so the person on staff stated no problem and finished the meal in 4 minutes. The portions were great but literally next day my daughter woke up throwing up and then I started to get sick and now my sons. I am assuming that the staff quickly making the meal did not reassure that the food was completely done. This is going on day two that we are just in bed and puking and sick.

Response to the owner:

Thank you for taking the time to respond at least someone cares. I had spoken to door dash about this matter and no refund given despite this being serious here at home. Been in bed for past few days my kids just been throwing up in the middle of the night and in the daytime. At first my daughter was running a fever with it. We threw away all leftovers the next following day. It was the only thing eaten that day for our whole family. Just unhappy about the whole situation. The sickness is letting up some today but I know for sure it came from this place. Not the best...