McDonald's — Restaurant in Toledo

They are the 2nd worst McDonald's in toledo ohio 😒 if you want your food to be fresh and right. You have to go in the morning or late at night. Their 2nd shift employees there is a joke. They are rude and very unprofessional. Most Importantly they do not care how they talk to their customers or if they are handing out quality food. I went through the drive-through and order two $3 bundles and three sandwiches. They had us pull up to wait for our food to only give us the $3 bundles. They did not give us the rest of our order. I go in and I was completely ignored. When I asked for help... The employee looked at me, smacked her lips, and turned around to walk into the back of the store. Now there is nobody but myself and two other customers. One that has been helped, myself, and another person that was waiting to be helped. The employee comes back after 5mins and then she says what do you want. I polity said. The food I paid for.

Pause... Now when I walked in I saw a bag sitting on their fry station.... She goes to the bag on the fry station and proceeds to walk towards me. I instantly tell her that I do not want that. She slams the bag up against her leg and goes back to the back of the store. Now Management is walking to me with the same bag and I tell her that I do want that. Management says but it's your order and I said yes that was about 15mins ago. She says okay as in so what. Now I have asked for a refund and she tells me not without my receipt. No problem Sis say less... I go outside to stop my children from eating because she wouldn't do it for what was in the bag I had to do a full refund. It is always something and it socks because there is no McDonald's in this area where I want to spend my hard-earned money 😒 I am tired of having to go all the way to Michigan or other cities to enjoy what is right here in my very own backyard. I wish someone would do something about these franchise McDonald's because they are giving corporate McDonald's a bad name and a bad taste in my mouth. A very dissatisfied customer and I have band myself from the Lasky and Sylvania Ave McDonald's because they...

Edit 3: Why was an innocent employee suspended because of my review? This shows how bad the management is! Melissa, get it together. One reason to throw my 20,000+ reward points away. Cannot support bad managers doing wrong. 1 star now, since you mistreat good employees.

Edit 2: Some do not understand what "table service" in the McDonald's app means. It does not mean customers go to the counter for their beverages [or food]. It also does not mean Melissa (Supervisor) should be overheard complaining about me asking for "table service" to be completed. We hear more than you think in the dining room. Very unprofessional. Seems management needs to ALL be trained properly. Lowered the service and atmosphere scores due to these issues. Next time, use the office to complain about what paying customers are told they can get by corporate.

Edit: Nikki, DO NOT openly chastize work crew in public areas. You are unprofessional. Use the office. You need to be trained better. Customers do not need your drama. Corp will back me up. Managers need to be brighter too. Facial expression of choking on a peach pit should not be on ANY management's face, including Nikki and the one in maroon. SMILE!!!!

Orig: Sadie, THANK YOU! Order screen failed and you came to our table to help and check on us for our order. Great job!! If you are not a manager, you should be, as that is what a GOOD, IF NOT GREAT manager does. Sorry that you all had to lock the bathrooms. I have seen guys asking for "fun" in them online, heard some mess them up badly (probably the kids from the nearby school, etc). Don't make me a manager, because the 2 black girls in the afternoon that hold up the walls by the Soda fountain would never be allowed to be there over 30 seconds, hiding from work and cameras. Sad I must wipe my own tables.... and be misgendered in the process. Sadie saw this the other day. I complained to her and she seemed to agree. She loved my "shrimp" earrings afterwards. Walmart for $3,...

Let me just say.. I’m extremely disappointed in the service I received at this location. I ordered via the drive thru & after the first item I asked for she just immediately gave me my total when I wasn’t even done ordering. What happened to asking customers do they need anything else? Anyway, I continued to tell her I wasn’t done & she made the rest of my order into a different order in which I didn’t want to do because I didn’t want to swipe my card twice for two $4 orders. When I arrived at the window I asked her to combine the orders she said she couldn’t in which I didn’t believe because they do it all the time, but she ended up giving me my card & two receipts with a attitude like I’m the one that doesn’t know how to work the register. I mean it isn’t rocket science. & if u don’t know how to do something ask a co worker so you can know for future reference but of course that’s asking too much of the employees at this location. Just when u thought common sense come naturally...Previously, I wanted them to correct a mc cafe drink they messed up in the past & was suppose to write my name down in their book of replacements & guess what? You guessed it... they never wrote my name down so course I didn’t get my replacement. I’ll never be returning to this McDonald’s again. The customer service these days is at a all time low. The employees or managers don’t care about the customers. But I guarantee when they are out to eat somewhere & they get terrible service, they are the first to...