Subway — Restaurant in Toledo

Absolutely terrible experience from start to finish! Ordered two subs ahead on the app, arrived about a minute or two earlier than estimated time it said to make them. No problem, was fine with or expecting to wait another minute or so, after arriving. Go up to side of register where carry out orders are picked up and I am approached by employee. She asks my name and goes to look for my order. Comes back and says my order is not made because they are out of chicken strips for buffalo chicken sub. A little disappointed, but whatever. It is what it is. She proceeds to say “we have rotisserie chicken but that might taste weird.” I responded “hmm weird!?” Having spent over 10 years in the restaurant/service industry I’m just thinking in my mind, pshh nice upsell 🙄 I asked what do you mean, like the chicken is bad?! She responds “no, it just is shredded and has seasoning in it already.” I agreed to just go ahead and substitute that for my buffalo chicken sub. She agrees, and I go to wait behind customer who is making an in restaurant Togo order. Mind you, there are two employees working here. But only one making sandwiches. Finally the same employee I spoke with previously begins to make my subs. I ordered two different types of bread. She tells me she accidentally put the wrong sub on the bread. I responded, no worries just got ahead and keep it that way! Now being 10-15 minutes past my estimated pick up time. Another customer walks in after me at this point. Not either employee greats her. The other customer continues to stand there as same employee continues to slowly make my subs as she complains about other customers and how horrible her day has been. The other employee pays other customer no mind as we’ll and he begins to tear down the cooler as if they’re about to close. It is 6:40 p.m. on a Sunday. Next as she’s dressing the second sub she informs me there is no red wine vinegar, another item I ordered that they’re out of. Again say that’s fine, I’ll do without. Finally, we’re getting to the end of the subs being made, her personal phone rings. Doesn’t hesitate for a second to answer it. While still wearing her gloves. Wraps my sandwiches up in paper and puts them in the bag. Without saying a word to me, pushes the bag towards me on the counter. Silly me, what did I expect?! She’s still busy with her phone conversation. I ask for a receipt for my order, still with zero verbal communication hands it to me and continues on with her conversation. No thank you, have a nice day, etc. Grand finale!… the other, elderly customer who walked in after me is still, waiting, and has not been spoken to or approached by either employee! Hope she had better luck, but I wouldn’t bet on it! Absolutely terrible display of any type of hospitality, manners, or even common courtesy. Can’t even give it an “A” for effort, because...

Whom ever the shift manager is at this store should not be in customer service. Every time my family and I have been in there she is un-welcoming never says hi to customers and is not a very good role model for her peers as a leader. My experience today the gentleman that helped me was phenomenal speedy and curtious with my 2 sandwiches and 1 salad. She on the other hand didn't even lift a finger to help. Then another customer came in she finally came from the back from her Stool or what ever she was sitting on. Did not engage the Customer and just nodded. The customer gave his bread and topping order and just her deminor is like why are you in my store. So after the great guy had all my food done, I'm ready to cash out. All I have is a $50, she curtly said we don't cash that. I'm like well that is all I have why can't I cash it? She responded that if the change from the total was more then $20 they are not aloud. I ask if that was stated o the door? She said it was, when leaving and looking it was not stated on the door. If this is company policy that's fine, but as a manager and her demeanor to handle a situation its extremely unacceptable. This is coming from a person that depends I sales and customer service experience for a living and I would be extremely disappointed if one of my employees treated my customers this way. Ultimately they did cash the $50 because I had no other form of payment and didn't want to have to take the hit for the food, but the headache this and almost every other time I have been in this particular store brings. I will no longer give them...

2022: I must commend the staff tonight. The customer in front of me went from zero to full blown crazy in about 10 seconds...she didn't like the condition of the wet tomatoes (looked fine to me). The staff tried most diplomatically to appease her to no avail. Her vulgar comments increased until she was nearly out the door. A staff member began to apologize to me when said customer stopped dead in her tracks, turned around, and started in again. You just never know where crazy is gonna show up🤣 But the entire crew is to be commended for maintaining their professionalism! 👏 2018: Happy with this particular location that's near my home. Not so happy about the policy about the new garlic bread sandwiches however. Nowhere in the store does it say that they charge you extra for this type of bread choice. So I was surprised when they made my sandwich and I was told at check out that my sandwich would cost an extra $2 because of the garlic bread choice. This is a corporate error - so don't yell at the employees. Just another case of...