La Cantera Toms River — Restaurant in Toms River

I had a deeply frustrating encounter at this establishment that completely undermines their claim of providing quality service. When I ordered a chicken sandwich, I specifically requested no pork. Despite my clear instructions, the staff served me a sandwich containing pork. When I returned to address the issue and contacted their customer service, their response was shockingly dismissive. Instead of acknowledging their mistake, they stubbornly insisted that the meat was chicken and claimed they do not even serve pork products. This blatant disregard for my dietary concerns and clear order demonstrates a profound lack of professionalism.

The management's attitude makes it abundantly clear that they have no genuine interest in customer experience or resolving service failures. As a result, I will absolutely not return to this restaurant and cannot recommend it to anyone seeking quality food and respectful service. Recommendation: Avoid this...

I had an excellent experience with some dishes, but the food was inconsistent overall. I ordered the churrasco and the Cuban sandwich, which I enjoyed. However, the bandeja paisa I had over the weekend was disappointing. The chicharrón was mainly just greasy, without much meat, and had an odd color. The steak was so chewy that I felt like I had to stop chewing frequently, which made me worry about choking. The salchipapa, which came with six sausages and a pile of fries, wasn’t worth it either. Additionally, they automatically added a 15% tip to the bill and a 3% credit card surcharge, which felt like I was essentially covering the waitress's salary for food that...

Ive seen this place a few times. Decided that today would be the day. Just was very surprised that the gratuity was so much for one person meal. And on top of me adding cash for tip i wasn’t informed there was a 9 dollar tip added already. I wasn’t even going to get a receipt from my waitress, until i asked. In New Jersey, mandatory gratuities (automatic service charges) must be clearly disclosed to the customer on the menu, at the entrance, on the bill, and on the restaurant's website if one exists. The state's Consumer Fraud Act requires this disclosure to be in a prominent manner. If not properly disclosed, it could be a...