Starbucks — Restaurant in Toms River

$STARBUCKS LIED$ I was always a Dunkin Donuts girl. I'm not sure when the switch happened, But I can tell you, You will never catch me at a Dunkin' Donuts again! I realized that coffee was very bland @DD. At Starbucks, my favorite is the caramel crunch. My son's favorite, he is 4 years old mind you LOL! Is the strawberry lemonade refresher. And we always buy a Danish, my favorite being the Cheese Danish! Unfortunately, I do have a complaint! I bought a Starbucks coffee cup key chain from the front counter. It was a miniature and I loved it. A coffee cup that opens and you could put whatever you want in it or keep it as a decoration on your keychain. I more than loved it! It was my favorite! Then sadly, I broke it. I believe my keys slipped out of my hands and the cheap plastic exploded everywhere on my front porch. No biggie. I thought to myself. Even though I was upset. And they are NOT CHEAP! I would just go by another one. So I did... Once again, it broke on me! This time. I had put my key into my car door and the key chain top fell right off and onto the road. And smashed once again! At that point, I was getting so frustrated. I wanted that key chain! I told my grandfather in a fit about it. To my surprise, the very next day. He brought me my third and final keychain! It was so thoughtful of him! It meant more to me. Then the other ones did because it came from my grandfather! It held value. To me other than just being a keychain. I loved and wanted. As I thought the saga had ended, one day I looked at my keychain and the top would not screw on correctly. I do not know how that happened. I don't remember breaking it or being rough on it. And my keychain mostly sits in my purse. And no, I don't have a lot of items in my purse. Let alone heavy items that would break plastic! I was so upset, at my witts end. Then the most unfortunate event happened and my grandfather passed away. That made that stupid keychain have so much more value to me! So much more value than it did before. I tried to fix it, and screw the top back onto the bottom correctly, Nothing worked! The amount of money that I've spent to get it replaced and replaced and replaced is ridiculous! So I called Starbucks headquarters. I talked to a supervisor and she told me she would be sending me a free keychain in the mail! I was so excited! Happy! And impressed that Starbucks would offer before I even asked or said anything! Well, this phone call had to have been at least six months ago. - Possibly longer! PATHETIC! Do you think I received the keychain? NO... I knew it would take a little bit to reach my house. I started checking the mailbox the second week. I started opening my mailbox every single day waiting for the moment to receive my package. BUT I NEVER DID!!!! WHY TELL ME YOU WOULD SEND ME ONE, AND NOT!? BEYOND DISSATISFIED AND DISAPPOINTED. Especially after telling her that my first two broke and the third one had meaning to me. The woman was so nice and understanding, I had no doubts in my mind that it would never show up! Well, It never did. Still waiting for Starbucks! She also said she would be giving me a twenty-five-dollar gift certificate to Starbucks as well. Why make up fibs? THIS IS HOW STARBUCKS TRULY TREATS IT'S CUSTOMER'S. And I am a loyal customer. I go and buy Starbucks EVERY SINGLE DAY! I EVEN HAVE THE APP! NOT ANY MORE... F THE KEY CHAIN. I WANT TO KNOW WHY. ??? WHY. TELL ME ID BE SENT ITEMS FOR MY HARDSHIP AND BE SENT NOTHING!

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this LOW rating is for todays experience 7.20.2025 at 11:30 AM Sunday in Rt 37 Starbucks in Stop and Shop. We are regulars in this location but today We had avery bad experience with the employee named Martha! Very very rude! not helpful! Ne careful with her lack of knowledge with what shes doing. Other Starbucks employees in that location are amazing and helpful. Second time we encountered this Martha employee but today she was worst!!! We went in in a good mood, smiling and friendly but that completely changed when she started giving us an attitude! then, in front of the other customers, she played the victim like she’s innocent that she was me and kind, and she was attacked by a customer, She’s the reason why we lost our patience with her and canceled our order because of her unfriendliness and rude manner so be careful with This employee named Martha! The management should look into...

I wish this particular Starbucks was in PA because the girl who made our drinks was awesome, sweet, chatty but not in an annoying way and made them right the first time!! We sat there and talked to her 25 minutes and we were desperate to get going on our 3 1/2 hr drive home. That’s how great she was!! I wish I remembered her name. Now amazing personalities and can actually do their job correctly, That’s hard to come by here in Scranton.

It was really hard to find though being tourists like we were. It was inside a Grocery store. I think it was a Giant? Maybe I don’t remember but we drove by it 4 times before realizing it was inside the store! Maybe some better, bigger signs out front would be something to consider?

But still 5 stars for the amazing staff you’ve...