Wendy's — Restaurant in Toms River

Ok, a few missteps when it comes to getting our orders correct. Then again what do you expect from our younger inexperienced generation? With a little practice, all we can hope is. They'll get it eventually. If not the first time. They always come correct & make it right the second or third time. Always a friendly staff. Now the issue I have with this particular Wendy's is that when your hours of operation say you're open till a certain time. Well, you should remain open till that time. On a few occasions, they were closed earlier than they should have been. Not by mere minutes, but we're talking an unacceptable 20-40 minutes early. Kinda puts a kink in your last-minute race for that late-night craving. Especially when you knew you had more than enough time. With that being said. Unfortunately, my main concern & complaint is there was sadly a time when I could remember. Although a time not in recent memory. Nevertheless, a time when Wendy's whether it be a spicy or an original chicken sandwich was fresh, hot, juicy & mouthwatering. Most of all "FRESH" cause I remember Wendy's saying something along the lines of "always fresh." Not this unrecognizable cold, dry, inedible, hard, sitting around all day, petrified, jerky-like patty on a bun imposter. An imposter that oddly enough my dog who eats everything passed on an opportunity to chomp down on that coveted rare fast food snack. As true & as crazy as that all may sound. The absolute craziest truth of all is. When did the prices of fast food skyrocket & the quality of fast food plummet to the depths of fast food Hell? Why is it that in today's society no matter the service provided or product offered incompetence has not only been a reoccurring but acceptable theme? Can we move forward & maybe once again take an acceptable amount of pride in our work? When & why did our standards cease to exist? Yes, it's fast food. I understand that. What Wendy's needs to understand is if they expect us to accept these outrageous prices they charge for their food. We expect outrageously fresh, hot, juicy, mouthwatering food in return. Remember this Wendy's. You once used to stand for that above all the rest "never frozen" fresh quality fast food. Just like I remember there was once a time long ago when we could all get a fresh, hot, juicy, mouthwatering spicy chicken sandwich or burger from you. Not this sad excuse for fast food that sadly my...

The general manager Lex (I think thats what I heard one of the employees call her) is terrible 😪 first of all she gave me an attitude right off the bat. Then she gave me nasty looks when I told her that my order was absolutely WRONG. Then when she gave orders to fix the sandwich I saw her walk off just standing there on her phone towards the back in a doorway which looks like some kind of office or storage room or something like that. Even one of the nice lady employees told me to just ignore her, and told me how she comes in every morning to open and all she does is sit there and do her make up...HUH?!? I mean that's not my problem nor my business, but for another employee to outright tell me she basically does nothing while on the clock on top of the rude service...I will NEVER be coming back to this Wendy's. I asked for a chicken sandwich with bacon lettuce and tomato and I received what looked like a baconator. I mean at least someone didnt forget the bacon right? Terribly run store that's definitely understaffed as well. Definitely not a FAST food restaurant with only 4 people there during a rush. Who makes the schedules? Also the dining area is a mess. Do NOT go to this Wendy's. Lex has got to go 👎👎👎I like burgers but not when it comes with a side of attitude and not chicken. Who ever gave this place 5 stars was either set up by the terrible GM to get the store better ratings for some clout, blind (its right next to the 55+ community those poor people😕), or has really low standards (always a bunch of junkies hanging around...

Unfortunately I attempted to be specific in an order due to an anaphylactic allergy to the buns (my nephew is EXTREMELY ALLERGIC) and was interrupted and told “okay I got ya” along with receiving an attitude for the rest of my time placing my order. When I received the order the patty was made with the buns after i was specific with how it should be made & specifically attempted to tell them about the allergen I was interrupted and told they understood just the beef patty. My nephew could have died from a careless mistake given by a male employee with glasses, I couldn’t even get a name. A sweet lady brought the correct order out but I am not satisfied with the service from this location as I have been a customer for the past 4/5 years. Along with the bad service from the young man, the quality of the food was not the best. Fries tasted freezer burnt, and after such a huge mistake I’m honestly scared to order...