Dairy Queen Grill & Chill — Restaurant in Tontitown

⚠️⚠️⚠️⚠️DO NOT ORDER A CAKE FROM THIS LOCATION⚠️⚠️⚠️⚠️

If I could give zero stars once in my lifetime, I would use that one time for this store.

I ordered a simple Spidey and his friends cake online on Tuesday, August 26, to be picked up on Saturday, August 30. I requested “Happy 6th Birthday Kas” written on top. However, when I went to pick it up today, the employees informed me that they had not made it. They explained that the cake decorator was not present, and the cake had not been prepared. This was unacceptable, and I asked to speak to a manager. Unfortunately, the manager was not present either.

When I asked what they could do to rectify the situation, they were unable to provide any solutions. My son doesn’t have a birthday cake now, and I was left feeling angry and disappointed. To make matters worse, no one wanted to give me their name or the manager’s name. It’s clear that this store has a poor customer service record, and I strongly advise anyone considering ordering a cake from them...

We ordered a cake days in advance and they just didn't make it . I showed up to pick it up and most the employees disappeared then I was told they didn't make it and Noone was there to make one and I asked for a manager and was told there wasn't one then I asked again and a employee came up and told me I couldn't call anyone so I asked for a refund and was told that no one was there that could do it today ... trying to get a number or a manager was like pulling teeth . I will never be back at dq and will absolutely warn people to not order cakes from this location. This was unacceptable and not professional. They acted like I was in the wrong for being upset that the cake that was ordered days ago just didn't get made then they acted like I was putting them out by trying to talk to a manager or get a refund . This is one of those interactions that's won't leave your mind evey time...

Right down the street from us! So conveniently placed for anyone traveling between Siloam and Springdale. This place is always busy!

They are pretty slow getting orders out though. When we came there was one other table in the building and they waited about 17 minutes for ice cream. We were about the same.

I’m hoping next time we return, the team becomes more efficient and I can increase the stars.

Ice cream came out “loose” and melted. I went in for napkins and commented “it was surprising the ice cream was already melted when it came out. The team member said “yea, it took us a hot minute to get it out” then walked away. Thankfully a team member came outside and apologized for the comment and how it was handled. That person saved this review from dropping down to three stars. I don’t want anything for free and I don’t need it to be fixed. I hope they get...