KFC — Restaurant in Topeka

One star only because there are no half stars....

Sub par in essentially EVERY aspect of drive thru experience.

My Roommate went to the KFC at 32nd and Topeka Blvd here in Topeka Kansas about an hour ago. That is 7 pm CST. The business closes at 9:30 pm CST. They were out of biscuits, They were out of Original Recipe chicken pieces. TWO AND A HALF hours remained in their business day and they were OUT OF BISCUITS and ORIG RECIPE CHICKEN? We were given hard old apple pies in lieu of biscuits and had to settle for X-tra Crispy Chicken. Annnnnnd.... Surprise! Yup! You guessed it--- Got home and instead of getting mashed potatoes, we were given a container of gravy and an extra coleslaw. Tried calling the store and there was no answer... not even a voicemail? This isn't the first time that we have been told they are out of food items. We absolutely love KFC. That is why we keep going back... but i think that some key changes in management need to take place before we will frequent this particular...

I went to the store at 3211 Topeka Ave to night at 8:20 pm. When I pulled up to the drive thru the girl taking orders was outside on her phone sitting by the back door. She informed me that the wait time would be 30 min due to they had turned off the oil they cook the chicken in and it would take time for the to heat back up to be hot enough to cook the chicken. I thought maybe they closed at 9 so they were starting to shut down for the night. I was wrong. They don't close until 10 PM. Why would you shut down and have no chicken to sell and you still have over an hour and a half to be open? To me that is horrible customer service. I will travel across town before I go back to this KFC. Management needs to hire better employees to run there...

Not very impressed with this place food was very hot and fresh yes but I only ordered a to go cup and 1 single biscuit they had me pull up and wait for a good 15 or more minutes to get it to me then forgot my biscuit I had to go to the drive through window again just to ask for my biscuit after waiting for so long yet I was the only one there the inside was closed but it was just me in line so why have me pull up and wait for 15 or more minutes for a go cup and a biscuit that they forgot smh didn't ask me if they could get me anything for my wait or at least give me 2 biscuits dam lol but lesson learned I will not be going here again. Hope everyone has better luck than...