KFC — Restaurant in Topeka

We went through the drive thru last night and upon arriving home, we discovered that we didn’t get our chicken or biscuits that we’d ordered, only our 4 large sides. (We are at fault too, though, because we should have checked to make sure we had all of our order.) We live about an hour north of Topeka, and it was late in the evening, so there was no going back to get it last night. My husband did call the restaurant to let them know, and the person apologized, took my husband’s name and said whenever we were back in Topeka to come in and they’d make it right with us. We went back today to get it, and the manager, ( I think his name is Ricky), was very kind, apologetic, and he proceeded to give us our entire order, plus a free chocolate cake. While we were waiting in the lobby, my husband and I both admired how nice and clean the lobby looked. We were very impressed, thankful and appreciative of their quality service and friendly faces, and our meal was absolutely delicious. Kudos to the manager and staff working at the north Topeka, KS, KFC on Friday, October 14th, around 12:30 pm. We appreciate you, your wonderful customer service, the delicious food, and for doing everything you did to make our experience a great one. Thank you. We will...

First time I went it took 35 minutes after my pickup time to get my food. I wasted thirty minutes just sitting there, after reserving time 4 hours prior. 2nd time my order was wrong, they gave me all thighs, no breasts. Did not notice till I got home. Third and last time I'll ever go there was today. When I got my 16 pc chicken the order was right, it even was done at correct time. But it was chicken from the lunch rush 3 hours prior because it was so dry from the heat lamps that the chicken had no juicyness to them and tasted like old grease. My kids won't eat it. I love kfc but I will never go to North Topeka kfc again. Done wasting my money and time just to keep getting let down. If you are reading this I'm not one to complain but I had to post my three experiences so ppl don't waste their time or...

This location particularly is a complete dumpster fire. I don't know how it stays open.

If they aren't giving defective lids that cause the drink to spill everywhere in your car while handing it to you in the drive thru, something with the drive thru is ALWAYS messed up or out of service, or they're out of something or they just completely tank your order.

The food is terrible and the service is no better.

I haven't actually spent money at this location in a long time, but when the family member responsible for dinner decides to bring in KFC, (I know they'd only go to this north location simply out of proximity) I just cringe and start planning what I'm going to alternatively do for dinner.

How can you not even put breasts in a 12pc meal??

The manager of this location should...