BJ's Wholesale Club — Restaurant in Torrington

11/12/24 Photos are of the light pollution from Bj's, they've installed new lights & pointed them directly at our home. The abuse we've suffered. Is this fun for you? Have lived behind BJ's for over 20 yrs. We have not slept in over 20 yrs due to light & noise pollution. Our windows rattle from the rigs running, you can read a book at midnight in our backyard. Oh & the jarring sound of the receiving door SLAMMING open at 2am & then SLAMMING shut, first time that happened? Truly thought someone broke into our house. When we bought our home, BJ's was not here, sadly they began torturing us 1 month later when they moved in. I attended every town meeting, I have contacted BJ's a number of times over the yrs....they no longer return my calls. If anyone from BJ's reads this, I am begging you. Please turn the lights away from our home & install stockade fence & dense shrubbery/hedges... it's what BJ's promised at the town meeting. UPDATE: Did I think BJ's would step up & install fencing/hedging for a sound barrier or turn their lights away? No, nor did I think they'd RETALIATE, but they have. The noise is louder & more frequent. It is 9:01pm, I am laying in bed, listening to the slamming of loading dock door/ trailer unloading The noise was loud before, now it's just obnoxious. Perhaps the b in Bj's stands for bully. 2nd UPDATE 🤣 BJ's bullying never ceases to amuse....are ya ready?! BJ's had a Porta potty delivered to our house.🤣 Never complain about BJ's unless of course you want to spend 20 + yrs being bullied/harassed by BJ's....you'd think they'd be bored with us, but no. Work order clearly states Porta Potty is for BJ's with our home address. There was no mistake made, this was intentional. Can't wait to see what they do next🤣😂😆 People asked for proof....here it is. I wonder what Bj's next move will be, no worries I'll keep...

This is the e-mail I sent to BJ's corporate (and never received a response back):

"Ever since the start of BJ's digital coupons, I've consistently had issues. In almost every purchase, at least one digital coupon has not come off, resulting in a trip to customer service. This is a waste of time for the customer and BJ's staff. What usually happens during this is I'll either be asked to “prove” that a digital coupon exists by presenting it on my smartphone or the staff will proceed to go page by page through the catalog of coupons. Asking the customer to prove that the coupon exists is not their job. This results in a line of customers due to the time it takes to figure out if a refund is warranted (usually $1 to several dollars). My suggestion would be to do what Costco does and get rid of paper and digital coupon clipping. If BJ’s is truly a membership-based discount store, then customers shouldn’t have to “clip” coupons. The discount should automatically apply. It’s just become easier to shop elsewhere to get a better experience. Finally, I’ve been a customer of the Torrington, CT BJ’s for over 20 years and we still do not have rotisserie chickens like the Waterbury, CT location or the Costco in Waterbury."

In summary, this BJ's used to be better, but due to the constant changing of staff, limited item variety, digital coupon issues, and poor customer service, I would suggest to just shop at all the other stores that are available to many...

I don't like BJ's, my husband got us the membership primarily because of how much gas he fills for his business. Every now and then he'll go in to shop, but I always remind him that the quality of things at BJ's is typically terrible and returns are difficult. He convinced me a few weeks ago of buying two leather recliners that he liked, I hesitated but said okay. He brought them home and they were both damaged. I called the store the next morning, less than 24 hours after and spoke to a Michelle who said I should call back the next day to speak to Michael. I spoke to Michael the next day (Friday morning) and he said he would call me back before the end of the day Saturday. Fast forward to a week later, I called again to talk to Michael since I never heard back and ended up speaking to an assistant manager who said Michael will call me back tomorrow when he is in. It has been 10 days since then, and still heard nothing. I will no longer follow up, and have to live with my mistake of wasting money there. Shame on us for buying furniture from BJ's, we knew better all along but made a mistake. If you want decent customer service and are looking for quality products, whether it's food or furniture, go ANYWHERE else. The torrington BJ's seems exceptionally terrible, when I originally thought that the Southington...