Dunkin' — Restaurant in Town of Amherst

There have been multiple instances where I order coffee, and the flavor is so horrendously awful that it nearly makes me sick. I have no idea how to describe it, but it tastes nothing like the coffee from any other Dunkin I've ever been to, and I travel all over. It's almost like it's strong, but goes 10 steps beyond that. One sip and it goes in the trash. I'll add to, I've been to this location multiple times early in the morning, going specifically in that direction for a days driving ahead, and it's not open when it says it is. Should open at 5am, and the place is a ghost town at 5:15, lights off. I flat out won't go to this Dunkin anymore, I've wasted too...

Inefficient front staff.

No understanding among them. The front staff doesn't even know what food items they are out of, they just keep taking wrong orders & eventually messing it up while the people kept waiting.

They were out of hash browns that we ordered initially which was notified to us after waiting for about 20 mins in the store.

But the gentleman preparing the food was nice, he prepared the rest of our order & replaced the hash browns with other available food items.

The store is located inside Delta store.

#Roadtrip...

I always look forward to a hot fresh decaf and the large variety of fresh donuts at Dunkin!

On this visit, I was quite disappointed! We arrived early in the morning, and I bought our group rounds of coffee and donuts. The cashier (and the cashiers at the gas counter) couldn’t provide change for a $50 bill. What the heck?

The donuts were fresh, but much smaller than in the past (everything is shrinking these days). Perhaps it’s my taste buds, but I don’t recall the donuts being so sickly sweet?! It's definitely a...