Raymour & Flanigan Furniture and Mattress Store — Local services in Town of Amherst

Zero stars, the treatment we experienced, from a manager at the Amherst, NY, store was very curt yesterday. He seemed extremely intent, to not even try to make us happy at all and his attitude was less than stellar, to say the least! He wouldn't let us pick out or order the pillows that matched the couch, chair and ottoman set that we settled on, even though the pillows included didn't match the set at all. This was a forced replacement of our 5 year old set that they don't carry anymore. I think he acted that way because he wasn't making a dime on this deal and we were "a pain in his neck". It's unfortunate for the store ownership though, as we were going to buy a kitchen table set or island w/ chairs there, after dealing with the couch set issue. To add "insult to injury", he charged us $165.00, for delivery but they have to come anyway, to pick up our old set.?? This isn't a very good policy, especially because we love our old set and didn't want to trade it back. I believe it is a better quality of furniture. All we wanted was our couch leg secured properly and the set cleaned, per the original maintenance agreement that we paid for, instead we were treated like dirt. Thank God, for Customer Service, they were much appreciated that day and very courteous to us (5 STARS). It's really sad that after nearly 35 year's and 15 or 20 thousand dollars later, Raymour and Flanigan, will never receive business from us again, all because of an arrogant condescending employee. If you could imagine, we were quite upset and it got a little loud before he told us to quiet down, with a threatening tone in his voice. This spectacle was witnessed by a customer with their family there and Customer Service, employee's. My wife and I are both in our 60's now, it was embarrassing to be treated with no respect in front of those people, by that man. I can't believe he made it to a management position with that demeanor. -Bob and Nancy...

I spent about 5k here in the last few months.. My wife wanted to add an ottoman so I stopped by to order it. I asked if I could get the 20% off even though I was under 2500. I probably should have added it on my orders in the past but we weren't sure if we had the room. Anyway the salesman asked his manager for me.. The manager proceeds to tell the salesman, definitely on purpose, loud enough so I can hear "Oh well he should have got the warranty.". Which I am assuming he's talking about the past furniture I bought. (I did not get the warranties.) Cause to be Frank I never would use it. Even if they are ruined. I am a lazy guy and forgetful.. And I wont remember I have it. Well long story short they would not give me the 20%.. just the 15% off. I love the furniture, I ordered the ottoman anyway to make the wife happy. But I don't think we will be going back. :/

Update 3/20.

Happy spring! So I emailed address the owner provided below. Told them what happened, found and gave them all my order information and let them know they had great delivery guys. They returned my email 2 days later saying “Thank you for reaching out! We're very sorry for the delays we're facing fulfilling your order and we truly apologize for the inconveniences caused by this!...” Hmm what? I didn’t say anything about my order being delayed Courtney. All this time I am wasting over 30 bucks here. I would have gladly paid 100 bucks more to not have a rude manager and terrible customer service. Lowering from 3 to 2 stars for...

Purchased 6 piece leather sectional, beautiful piece, paid for the 5 year warranty and paid for set up and delivery. The set up was not correct the 2 end pieces were not connected properly so they stick out an 2 inches on both ends. I've reached out on numerous of occasions and was told I would hear back and it's been over a month and still no one has came to put this together correct in which I paid extra to have done. Also a scratch and I put in an order for both and paid an extra almost 5 or 600 to protect my pieces from anything happening like scratches ect. So the extra $$$ i paid over 1k to have certain things done correctly both have beef ignored. I feel taken advantage of. I was planning on buying a mattress from there as well. This has put a bad taste in my mouth. I won't be purchasing anything more from them. Something huge has to happen to make me change my mind. Intentionally being ignored and brushed aside while I am unable to use my sectional because I don't want to ruin it by sitting on the pieces that are not connected right and then it would be my fault and the Warranty would probably not cover because I am aware it is not usable do to the position it's in. People don't have money to just throw away, I feel like I'd been better tossing my $$ in my fireplace at this point! Beyond unsatisfied to say the Very Least. I would not recommend the warranty OR delivery services. CS is no good. The actual sectional is perfect. Great quality and a reasonable price for the quality...