Marcos Italian Deli Maple Road — Restaurant in Town of Amherst

I was having an insane day and ordered a couple sandwiches to go for a late lunch early dinner. On picking up my food, there were some surprises on my end as I hadn’t looked at prices and turned out I was supposed to grab my own chips for my combo and I didn’t know that (so I paid for a combo and didn’t get it). I called the restaurant after I left and expressed my frustration on the missing chips. The person I spoke with was very kind and offered several options to resolve my concern. I went with “leave a note for the manager to provide a refund” for the missing chips. I fully expected to not get a refund much less a response. BUT I got a very nice call from Rick the manager within minutes with a resolution. He also apologized for the price shock (pointing out that it was a necessary price, especially if you use quality products) I had expressed. I totally agreed with him both on the fact that his prices are jn line with other sandwich shops (I just keep forgetting how much sandwiches cost now) AND this is the second time we’ve ordered from there in a week’s time as the food is so good. Fresh ingredients, freshly made, and really just delicious. The fact that the service response was also so top notch reinforces my five star review of this...

There's something about Marco's that hits that sweet spot for a tasty, fresh sandwich.

And maybe a cannoli. I know a few people who come here at least once a week--it is a familiar, yet very distinct, take on a sandwich/sub place. Great for dinner, great for lunch. Each location embodies an Italian-esque NYC deli. The Maple Road location literally has black and white portraits from 'The Godfather.'

Their menu is full of items named after Italian cliches--Mama-Mia, How-You-Doin?--which can only be viewed as complete adulation at this point. Their Buffalo chicken wing soup is delicious! My favorite sandwiches, which are kind of like full subs, are the Bella Angelina: thick, fried bologna, fried onions, sweet or hot peppers, and garlic mayo, & the Chairman of the Board: fresh turkey breast, lettuce, tomato, onion, sweet & hot peppers, fontinella cheese, mayo, and goomba oil. I have never had a bad experience with this location's staff or quality of the food itself.

Try...

This should be a 1 star, but my 20+ years dealing with Marco's wouldn't let me do it. This isnt Laporta's, which deserves to be dragged because of their terrible food and bottom feeding ingredients. This is my goodbye to Marcos and the Maple rd location. 😢 To be blunt, the bread is terrible since the bakery closed down. It tastes like a garbage Costanzo roll. Last sangwich I ordered was the Godfather. I like my face burned off from the cherry peppers. This one was all sweet peppers. Not a single a single cherry pepper. No flavor, just wet peppers. Again, with the run of the mill bread and the ability you have acquired to not give the customers what they ordered, I have had my last sangwich. I'm pretty depressed about this. Good thing a gallon of cherry peppers is $10. That should lessen the burn of having to...