Dunkin' — Restaurant in Town of Amsterdam

I’m a regular at this Dunkin. I usually go in the mornings and the morning crew is just amazing. I love all of the morning crew. I always put a mobile order in and they always have it ready for me and done correctly. They’re always very nice to me and provide me with excellent service. This review is for the night crew. I have had several issues before with not getting items I had ordered and having my sandwich order done wrong. No biggie. I’m a department manager for a neighboring store so I understand. Customers stink sometimes, and working stinks sometimes. So I never complained, I just went about my day. But the other day I went around 2-3pm. When I got up to the window they left the window open. I overheard two of the workers talking about me. One said “oh it’s that girl from (where I work) again.” And the other proceeded to make a voice and said “oh hi I have a mobile order!” And they continued to talk about me. As a retail manager I don’t care if you talk crap about customers it’s going to happen. But at the least close the window or wait till close. Other customers can hear you. Which makes them think badly of your establishment. They don’t want you talking about them as soon as they walk away. Not to mention the gentleman that helped me forgot my donuts as usual. I said the usual “I’m sorry but I had donuts”, I don’t want to make your day worse I promise. I also work in the food and customer service industry. It sucks I know. But he rolled his eyes and stuffed my donuts in a bag and shoved them in my face. I said to have a good day and he refused to speak to me. Not sure what I did to deserve this treatment but I hope other customers are...

No French Crullers equals sadness.

Had a bit of a craving for some doughnuts lately so I made it a plan to pick up a box for my Friday cheat day, and I know Dunkin wants to forget it ever sold doughnuts for some weird reason but they'll never be a Starbucks with their coffee as it is.

Ended up going with a couple Blueberry, a Pumpkin, an Apple Cider, a Pink Frosted, and a White Frosted with Sprinkles. Also tacked on a Blueberry and a Coffee Cake Muffin, coming to a little under $20. Not too shabby.

Normally I reheat any doughnut I get from DD, the secret to making them taste amazing, but I wanted to see just how they were as-is to give the full review as most won't be packing a toaster oven in their car. Turns out, pretty dry. The Cider, Pumpkin and Blueberry doughnuts were all so dry. The frosted ones were better, but only because they are made with a different kind of dough that just goes more stale than dry.

So next time I won't skip the reheat. Which for anyone who wants to know, just preheat an oven to 350, pop the doughnuts in for about 5 minutes, and then let them cool for another 5 to 10. Blam! Instantly better. Considering most DD branches won't make any new batches throughout the day, what you get at 4:00PM is the same stuff you could have bought at 9:00AM.

Still, while DD is not the same as I recall, and they had no French Crullers, my favorite of any of Dunkin's doughnuts, it wasn't half-way bad. I'd still come here for a good doughnut if I were in the mood, because there's no way I'd drive all the way to Albany just for Cider Belly or to Saratoga for the horrible Darling Doughnuts. Ugh. No, DD will...

The best service I've gotten at a Dunkin', by a lot.

Listen, I go to Dunkin' a lot. I make my own artisanal coffee at home, but I often stop by Dunkin' when I need some blue-collar mud-water to pick me up. The coffee is a bit acidic, and infrequently, my order is messed up. But it's predictable, and I like that. I wager I've been to at least one hundred different Dunkin' locations throughout my life. And this location seems to have the best service I've seen at any.

Not that the service at other locations is bad; it's good overall. But here, the team members here are positive, quick, and caring. The difference in service is noticeable. I was greeted upon entry (mind you it was late, so they weren't swamped with a kajillion orders. Your mileage may vary). The team member taking my order confirmed with me what I wanted, and with a genuine smile on their face. I felt truly taken care of at this location. My order was processed in record time. The establishment was clean (restroom too). Just the ordinary transaction of buying a coffee had me leaving the location with a smile.

Next time I find myself in the area, I may just stop by to confirm my visit was not a fluke. But even if it was, the experience I had here left such an impact on me that I had to track down the location and leave it a glowing review. The service here...