Albert's Pizza — Restaurant in Town of Babylon

Today I called in a delivery order at 6pm, spoke to Nikki who took my or incorrectly. I asked for a chicken Caesar salad and only received a Caesar salad. After the delivery man came and went we noticed the salad did not have chicken on it so we looked at the bill and why it was so expensive if we did not receive chicken on the salad...according to the bill we were charged a delivery fee of $2.66. In addition to the $2 tip we gave the driver. I called back and spoke to Nikki and said the driver would return the extra $2 tip to us. The man never showed so I called back at 8:30pm. Nikki insisted that that she never had a problem with the delivery fee before and I said I wouldn't have had a problem with it if someone told me about it prior to giving extra money for a tip. The man did not deserve a $5 tip. I said to her I wanted to speak to a manager and the so called manager Estaban got on the phone who barely spoke English, I asked him what he was the manager of and in broken English the pizza place and hung up the phone on me...I almost died don't think he was the manager of anything. I called back to get Nikki on the phone and I asked who the owner is and she said Giuseppe but he wouldn't be back for another week, I'm sure that is a lie as well. This place is a joke and I deserve to be compensated for the inconvenience and the aggravation I was...

They charge for PLATES. PLATES!!! Should I continue? I wish I could leave less than one star, but okay. Pizza is subpar, sauce is terrible. No flavor. Cheap ingredients. Look at the sad photo attached. Woman on the phone had the nerve to say "we charge for utensils because everything's expensive". I'm sorry, I didn't know that was my problem. My pops owned 4 restaurants back in his day. Never heard of that before. Don't go here. CHUCK E cheese blows this pizza away. Take a look at my receipt. I got 3 pies, service charge, and we tipped the driver 20%... They refused a refund and said we get a $2.00 credit for next time.. You...

Pizza was undercooked dough, tasted like it was on white bread. I got an Alberts meal with knots and pepperoni twists. They didn't even mention it was supposed to come with a two liter of soda. Called after I got home and was told usually they don't have to people what comes with it. Ok maybe you usually don't have to tell people but if you know what a customer ordered and see them not grab it wouldn't it be nice to mention it to them. If someone didn't order a two liter with an order and walked out with it, I'm sure they would notice that. I used to love Alberts pizza because it was consistently excellent those...