North Babylon Bean Coffee House — Restaurant in Town of Babylon

I come here often because my wife likes the coffee, but my experiences with the food orders have been consistently frustrating. I usually get a burger, and more often than not, my order is wrong. In the past, I’ve gotten all the way home only to find a completely incorrect burger (like a pile of onions when I specifically asked for no onions). I’ve had to call, drive all the way back, and exchange it—never a pleasant experience.

Because of this, I’ve started double-checking my order before I leave, even though it’s wrapped up in a to-go container. Today, I ordered a burger with no tomatoes and even verified the cashier’s written order slip to confirm that tomatoes weren’t selected. When I checked my burger before leaving, there were tomatoes.

When I pointed this out, the cashiers just stared at me blankly and said, "Accidents happen." No apology, no attempt to fix it, no offer to remake it. I ended up just taking the tomatoes off. The second cashier then had the audacity to say, "Well, next time, ask for it without tomatoes." I did. The written order slip confirmed I did. Am I supposed to remind them to double-check their own instructions now?

Mistakes happen, sure—but in the service industry, the right response is to take responsibility and fix it. Not blame the customer for a mistake that is clearly on your end. Absolutely ridiculous...

This place is the best coffee shop in North Babylon. When they reopened in the beginning of the season, they installed a grill. Breakfast is now served! Excellent egg sandwiches and great pancakes. I suggest the blueberry pancakes. The staff is always pleasant. They already established "regulars." The customers are awesome and easy to strike up conversation with. Btw.... they are pet friendly!!! Ryan has dog treats on hand and water bowls ready. If you haven't been here, go! If you go, continue! Have...

Ryan, the owner, makes an amazing Vietnamese-style iced coffee. He mixes sweetened condensed milk with half and half—it’s creamy, slightly sweet, and super smooth.

My favorite flavor is hazelnut, which is brewed fresh from the bean, and the roasted flavor really comes through.

On top of that, his customer service is superb. He always greets me by name and starts making my coffee the moment I walk in—I don’t even have to order it. He treats every customer like a friend, which makes the whole experience...