Dunkin' — Restaurant in Town of Blooming Grove

• UPDATE Store manager Matt reached out and apologized for the mishap and agreed that a new drink was in order. He offered to rectify the situation with a complimentary drink or Gift card but I graciously declined. I accepted his apology on behalf of the employee and look forward to a return. Thank you, Matt.

This DD is in my hometown. I come here often. Order the same drink.

Today, at 9:55am, 2/9, I ordered a large Hot Caramel Mochiato with a extra shot of expresso. The original service was as expected, quick and courteous.

I recieved my drink. Drove off and and didn't take a sip until I got about 3 mins away. Took a sip and no Caramel flavor. It's more obvious to notice with the extra shot.

I drove back. In the past, In the event an employee had accidentally messed up an order, I go to the speaker, explain, they say something along the lines of "sure no problem. Sorry for the mistake. drive up".

I always get a new cup entirely.

This time, I drove up - said "Hi, I just ordered, the "Caramel .... and the Caramel is missing."

Employee: Sure. I can give you Caramel.

Me: umm...ok. (drives up)

I thought maybe this employee misheard because that's an odd way to say we'll fix it.

At window: I explained again in case they misheard.

Same as before employee: " Oh a Caramel Mochiato? Oh ok.. (more so echoing what I had just said as confirmation.)

They were about to take my drink back AND THEN the person I spoke to over the speaker came over. Stopped the passing off the drink.

Speaker Emp: " I told them I was going to give them caramel" as they hold a small shot cup size filled with Caramel.

Me: But, I am confused. I asked for a (repeated order),

Sp emp: (cuts me off) yea but you took a sip already. We can't take drinks back that's why I'm going you the Caramel.

Me: since when? I've had orders corrected...

Sp emp: cuts me off again . "Yeah but you took a sip already and due to covid we can't take drinks back."

You can tell now they are getting agitated and had applied a clear fake smile on.

I'm still genuinely confused as they hand me the shot cup.

Me: how was I supposed to know there's no Caramel in here if i don't take a sip? I just ordered.

Sp emp: right, that's why I handed you the Caramel because you already took a sip.

It was just very obvious they came to the situation already bothered. The tape would show ( if there is) how nice but confused I was). I never gave off the impression of being hostile to quantify their reaction.

Me: I'm sorry. If you can't take it back, I can just throw it out. I'm so confused because I thought you had to pump the Caramel first, and that's how you make the...

Sp emp: cuts me off again and becomes the most agitated (shouts to the team)" make him a another Caramel mochiato. Drive up to the front".

All I wanted was what I paid $7.33 for.

A customer Fixing their own mochiato shouldn't be up to the customer.

Simple. A "Oh sorry about that, one sec while we make you a new one", would've been sufficed and tbh it's what I always recieve from ALL the DDs I've ordered from where they have messed up. Including this one in past. I've come back - someone gives a new one. Done. On my way. Honest mistakes.

But they way this one was handled has led me to leave the longest review I've ever written because of how unnecessary and unprofessional all of that was.

In the end I did come in and recieve a new drink but this has left a bad impression...

Walked in and ordered a sweet pepper bacon sandwich, toasted plain bagel, black coffee and two glazed sticks. Tamara, who took my order, proceeded to tell me that the sandwich tasted better in a croissant. Yes, that is what I want I told her. Tamara: so you want it in a toasted bagel? Me: no, I want a toasted bagel AND a sweet pepper bacon sandwich. Ok she answers. I swipe my cc and screen goes blank, as she walks away. I ask her what happened and she responds that I don’t have any money. Run it through again, and of course it goes through! ( I get reward points on my cc) I proceed to pick up my order and it was totally wrong! When I asked to speak to Tamara I told her she needed to brush up on her listening skills! She said during her three years at DD she never had a problem except for me! I’ve been patronizing this DD through several management changes, but thanks to Tamara, DD in W’ville lost me to DD in Monroe, New Windsor, and anywhere else....

I walked in with my ESA (Emotional Support Animal). The person who took the order was so rude!. The person said Service Dogs only. I tried to explain about EVA'S. I gather she wanted no part of what I was saying. She looked everywhere except where I was. I than decided to be the bigger person & get what I came in for. My neice took the dog out. I waited there for about 4 minutes for her to take my order. I waited for my 2 bagels. While I was waiting the drive up was taking care of immediately,no waiting. About 8 minutes later I received my bagel with almost no butter! The second bagel was loaded with cream cheese!! I called corporate office & was told it was a franchise. They would send a note to the owner of the Dunki in Washingtonville on W Main St. Well it has been 4 days & no call. As far as I'm concerned I will not longer go to that Dunkin. I feel the owner accepts...