Starbucks — Restaurant in Town of Brighton

This is probably the worst Starbucks I've been to. My routine Starbucks is closed for remodeling and this is the closest on my route. I've been going for about two weeks now. Each morning I get there around 615AM and at least five of the visits in the past two weeks I have had to sit at the speaker and wait for about 2 minutes before anyone welcomes me or speaks to me. With no one in line in front of me, and no cars in the parking lot I'm left to wonder what could possibly be happening? I've also had to say "Is anyone working today" before I got anyone to speak with me. Twice they've been out of Iced Coffee, which is a pretty staple drink at a Starbucks, which seems odd. Probably prep the day prior if items are out? I've also order a pretty simple drink, which is a black iced coffee with no sweetener. 4 times I have received sweetener in the short amount of time that I have been going to this location. If this store is visited any other time, or on the weekend, the line is out to the road due to extremely slow service. Will be going to Jefferson location for future service because this is just unbearable for a place that receives my business on a...

I didn't give 5 stars because the hot chocolate was way too bitter & extremely hot. I understand it's supposed to be hot, but if I have to wait an hour to drink it, that's kind of annoying... Then the Falafel pocket is mostly shell & not enough filling. The spicey pocket was good, it just wasn't enough. They also had somebody new working the register, which is like the worst place to put a new person. She was nice, & I know We all had a first day before but it's just a little frustrating, especially when You're working & on a time restraint. Only reason I walked into the store was because My work van was too big for the drive thru. The place is clean, staff is nice, just wish the hot chocolate was actually good. I had to toss it because it was gross &...

This is my go to Starbucks. The baristas are always on point with my usual order. The atmosphere is warm and welcoming. The staff is super friendly and goes the extra mile. You can have a quiet meeting inside or out. The outdoor dining is amazing in the summer. Totally renovated and super clean. With as many starbucks Ive been to so far in Rochester, this one is number one! I strive to help people get the quality they deserve. I hope my reviews help lead people in the right direction and can have great experiences at a starbucks. Im new to Rochester, im from NYC so starbucks is really important for those dreadful mornings where you are running late or just running. Well stop running and check out...