Carlito’s Pizzeria — Restaurant in Town of Brookhaven

I have been going here on and off since they opened. Never have I been treated the way I was treated on my last visit. The "owner" was very rude with an "I dont care" attitude. We called in a simple order of the Sunday special and asked for the buffalo sauce on the side because we have stomach issues and like to control the amount of sauce, and was told, "No problem." Also asked for a side of blue cheese again, "No problem. " Arrived to pick up to order only to find the wings were smothered in sauce. When I questioned it, the owner got real nasty and said "sir thats what it says on the menu. Take it or leave it, and it makes no difference. " Needless to say, I was shocked by his response. Not once were we told that the order of wings couldn't be changed. Besides, it's not like we weren't getting the buffalo wings, just the same sauce on the side. I believe he screwed up. It happens, and instead of apologizing for the mistake, he went off on the rudest rant while sticking his finger at the menu, telling me that's the way it is. Needless to say, I called him out on his attitude his reply was that "if you don't like it, just leave it. It makes no difference to me." Trying to keep my cool with a famished family at home, I had to ask for the blue cheese 4 times before he went into the back to get with the I'm being inconvenienced attitude. The restaurant itself is a dump unfolded boxes on the tables, a lack of seating and a free-standing AC unit near the counter with a jury rigged vent that looks like its own health hazard and an uninviting atmosphere. Not to mention price manipulation and an extra 4% to use your ATM card. As I left, I told him this was my favorite place to go for pizza, and from now on, I'll be going somewhere else. His reply was, "Good go somewhere else. I dont need you. " It's no wonder that this place of business relying on the public looks like it's going out...

Staff is unreal when it comes to providing a service that they received money for. Completely and utterly unacceptable from start to finish. Hung up on me and my friend 5 times when all we were attempting to do set up delivery with Uber. Refused to give the food to the driver when the driver arrived. Would NEVER recommend to ANYONE. Horrendous service. Total waste of time and money. Affiliated with the Too Good To Go service yet has ZERO idea of how the program works. Also I am physically disabled so I also see their treatment as prejudicial. Since I specifically hired an Uber driver bc I was incapable of driving myself. Tried to communicate this to the staff but he was too busy screaming his ignorance at me when I tried to be polite and communicate. I was in customer service in various industries before I was too ill and could no longer do the job. I wouldn't have treated a "Karen" like this. Let alone someone just trying to give the Uber driver's name for the delivery.

Uber drivers are paid by the app before the trip starts. Keep trying to accuse customers of not paying their Uber drivers when package pickup goes one way. No driver is chosen before Uber completes a pending transaction which is finalized after tip. No funds were required. Falsifying Uber is only going to prove you were at fault again. Once again I have picked up several TGTG orders this way....

Twice I’ve eaten there and twice I’ve been truly impressed with both the food and the service. The area is saturated with pizza joints, but this one is gonna get my business from now on. Menu items include your standard array of regular and specialty slices including Sicilian, grandma, white, Buffalo, barbecue and my personal favorite the chicken Marsala. Various rolls and calzones (standard and deep fried) round out the lineup. Even with all those choices, the standard slice is the standout star. A golden browned crisp but tender crust, with a perfect sauce/cheese ratio counter cut into big slices Bronx style. Staff was super friendly and accommodating, reminiscent of the neighborhood pizza shop I walked to in my youth. 10/10, would...