Chicken Place NY — Restaurant in Town of Brookhaven

I have been coming to this restaurant for many years! And the customer service just keeps getting worse and worse, my husband call to order two combos, around 4:10 for pick up, they said the order will be ready in 25 to 30 minutes, base in this we got there between 4:50 just because they usually take long with the orders and we understand they get busy, my husband was sitting inside waiting for his order from 4:50 to almost 6 o’clock, this is just not the first time they do this. This been happening for the 5 times already, we love their food but sometimes even the chicken is not cook good enough, they have to make sure the food is cook correctly or someone is going to get sick, the service is gotten worse, this is the last time we order from you guys we had enough and we left, it’s just a waste of time, this hasn’t happen just to me but a...

The service is horrible, took 10 mins for someone to just walk over and take our drink order and another 10 mins just to get our chicha which is premade just needed to be brought to the table. The waitress are not the best and do not have the best attitude. 4 servers for a small dining area of maybe 10-15 tables. You try to ask for help, they give a nasty attitude. Definitely needs better management and a no phone policy so the servers work instead of sit at a counter texting their boyfriend (the giggle said it all.)

The food was faster then the drinks and tasted delicious except for the chicken in the arroz chaufa (pretty bland). The chicha morada was excellent, the ceviche de pescado and papa a la huancaina all great. Would recommend as a to go place to avoid the...

I was wrong in the first instance when checking my bill. But I gave the waitress my card to charge what it is and please check the bill again. In the end the bill was fine with the only detail that the tip was included and she didn't tell me what that was because the tip was already included in the bill & that the reasons I was wrong. In addition to that, I left you more tip in cash for the inconvenience but the service is very bad. Especially the waitress who attended me. Very good food. Recommendation to tell customers that the tip is being charged because they write it below the total amount to be charged as if it has not been charged. 1 start is because the...