Chipotle Mexican Grill — Restaurant in Town of Brookhaven

Where do I start:

Parking lot: well paved, clean lines, easy access to front entrance.

Entrance: doors seemed well maintained, seems that standard lubrication has been applied vigorously as the doors flew open like the parting of the Red Sea.

Pick up line: got the food right away… but here is the problem … the drink that was ordered among our big food order was assumed that the cup will be filled at the soft drink fountains. Even though our time is valuable, which was necessary for us to use the designated “fast pick up procedure”, the principle of ordering a drink should include a filled cup with requested liquid with lid and straw on the side. Especially a specific order as unique as a medium blueberry fresca.

Overall service: As we walked to the car, we realized we needed a few extra limes and/or lemons to squeeze onto our food. A designated spokesman went up to the counter to ask for the extra limes/lemons, and the chipotle employee (without checking … or even without breaking eye contact) replied saying “no, we’re fresh out”. Words that will live in infamy. You’re telling me that in the entire chipotle establishment had no limes or lemons when we all know that 90% of the food has lemon/lime in their recipe. The picture attached illustrates the lack of limes and/or lemons we have after our encounter with this restaurant. As a caring individual in our community, I advise that a request for an ingredient or any food of appropriate sorts should be checked on after the request is submitted. In conclusion, Chipotle, get more limes and lemons. Thank you Chipotle for sending us back to our wives without their requested citrus fruits.

Ps. Chips and guac...

I have been goin there for years ! They have a new crew the lady’s in the back are always smiling but today I went in and the lady on the line seemed annoyed and lazy made my bowls sloppy and was just throwing stuff in there IT WAS NOT BUSY I was the only person there! And she wrote extra chicken on my bowl when I only asked for an extra vinaigrette,Also the young lady who was at the register was NASTY!! He had a disgusting attitude and when I told her I wanted a receipt she said “well you are going to have to wait because there no receipt paper and all the receipts before yours are going to come out so you will be here . She was rushing me and also when I fished paying she was mumbling under her breath and walk away shaking her head like I did something to her. I didn’t even say a word to her!!! Very disappointing to have nasty people working and I called the store to let the “manager” know what happened and she told me okay I’m sorry next time please tell me in the store so I can do something about it! Like excuse me!! I’ve been a manager most of my work like and THAT IS NOT...

I am SO disappointed after going here to order 2 burritos tonight. First, the kid serving me looked like he was annoyed and he was rushing me. Never even smiled—like he hated his job! I had to ask him to add more rice on both of the burritos, because 3 tablespoons weren’t going to cut it! Then he was rushing so fast (no one else was online behind me), that I missed asking for salsa on one of them, and he put VERY little meat on one of the burritos (mine), to the point where 2/3 of it had NO meat when I cut into it! I also ordered a large (lol) queso to go with chips I had at home. No drinks and yet the bill was over $35.00! Of course, avocado is always extra money!! When I told my husband he said he noticed that they were putting way less food in the orders when he had stopped there a few times with his friend. We both decided we were done with this place! They only got 2 stars because the cashier was friendly! It’s definitely not the same as it used to be, and with the cost of things today, they can take advantage of two less people (us) in the future! ...