Charlee's Ice Cream — Restaurant in Town of Camillus

We held my daughter’s party here at the end of March. It was literally the perfect venue for a “Two Sweet” party! This could have easily been a five star review and a future party rental spot. But both of my concerns were dismissed when brought up to the employee that took over for the owner. Normal parlor rental is 12 to 2 but we asked to have the party from 11 to 1 because our two year old (the birthday girl) naps around 1. This being said concern 1 was that we were ready for the ice cream cake to come out and it was not what I ordered… not even close, I ordered the cute cake that had purple and pink ice cream cones on the side that we saw on their social media, she knew exactly which one I was talking about when I called. The employee on admitted she’s never decorated a cake but offered to redo it, it sufficed for a two year old, but extremely disappointing that it was not well done. Keep in mind, them messing up our cake order had everyone waiting for it to be redone, we luckily wrapped up in time and were cleaned up by 1:15. Concern 2 most places which I’ve rented for birthdays allow a 1/2 hour set up and a 1/2 hour clean up. There was a gentleman that came in at 12:58, he left (I thought because she told him there was a party wrapping up, whatever fine but then a party of at least 8 that came in right at 1 when the parlor wasn’t even open until 2. Which made our clean up a lot more stressful as the employee was busy making all of their orders when we were ready to pay and get...

Asked for the strawberry custard the girl warned me that it was quite runny. (shouldn't be selling it) and tried to give me a sample but it was running off the spoon....all over... She suggested just putting it in a bowl and I said no thank you I don't want melted ice cream LOL then I tried to order a small soft vanilla with the blue raspberry slush along with one scoop of the cinnamon (a separate bowl ) and the total came to $13...!? As she didn't know how to ring it up properly and was still charging me for the more fancy one ? 🤔 Decided just to pay for the $6 one. the blue raspberry slush was white** with no flavor..... when I tried to address this with her she was quite stubborn... Was asking for a refund and she was not being cooperative a dark haired woman came over was going to give me a refund and I said you know what--- I do want the ice cream . she said I'll try to pour out the last of the blue raspberry in it so at least she was trying to be helpful LOL...internet down, so entered my...

Great ice cream place all around. We love the gluten-free options and the homemade sprinkles. My wife loves their hard ice cream options. Their soft serve is good quality.

I can be a bit of an ice cream snob at times. Occasionally, their soft serve texture can be a small bit off for me. It seems to vary based on their cleaning schedule for the machines. Sometimes their soft serve has less smooth texture when some of the fat separates. It leaves my mouth with a residue of milk fat. I've gone 2-3 days later when the obviously cleaned the machines and their soft serve is A++. It's something I notice from working at an ice cream store in the past, by my family never really notices. I'd say 9/10 wouldn't notice. All that said, great quality, I believe they keep a thorough cleaning schedule, and I would recommend...