Ray's Restaurant — Restaurant in Town of Canandaigua

We have been going to Ray’s for breakfast for years. The atmosphere is nice, staff have always been pretty friendly and the coffee is great. The food is decent for breakfast, but the potatoes have always been a “hit or miss” in our opinion. We went there the other morning and my husband ordered eggs, home fries and sausage. The home fries were NOT EVEN COOKED!!!! Literally raw potatoes with seasonings. We told the waitress and she apologized. She said that they will bring some new ones out for him. A few minutes later, a plate with new home fries arrived. Unfortunately, the new ones were not cooked either!!!! We told the waitress and she apologized again, but did not offer to take them off the bill. I would understand paying for them if the second batch was cooked and were edible, but NONE of the potatoes my husband received were cooked or edible. Not only that, but they also did not bring my husband the sausage links that he ordered. We informed the waitress of this and she double checked the bill, where it did in fact show that my husband ordered sausage links. She apologized again. They were then brought out, very burnt as if they had been forgotten about on the grill. Very disappointing. Unfortunately, that “miss” for the potatoes may have caused it to be...

An update from my review below, which was around February 2018. My co-workers and I enjoyed another excellent meal at Rays. I took one sip of coffee and was immediately taken with the upgrade of the flavor. I found that they had switched to Finger Lakes Coffee Roasters, and the change was quite apparent. Again, excellent food and service, and, NOW, excellent coffee. I’m moving from 4 to 5 stars!

I have been here 4 or 5 times with coworkers. We have tried a wide variety of items from the menu, and we have enjoyed everything! Excellent food and service. HOWEVER, I need to give it only 4 stars because of the quality of the coffee. Being that they do specialize in breakfast, I feel that quality coffee is important. First, it’s weak. I can actually see the stir stick all the way at the bottom of the dark blue cup. The coffee also tastes cheap, but this may just be because it is not brewed strongly enough. Once again, amazing food and service, but the coffee...

I had a reservation for 7, 1 of which was handicapped and the table they gave us wasn't handicapped accessible which when I spoke to erica the owner to make the reservation she was well aware of, they did finally seat us. We understood that they were busy and they brought 2 meals out, 10minutes later they brought 4 more. They came back with coffee refills 5 minutes later and I asked when the 7th order was coming and the owner erica said she had forgot and she would take it off the bill. 5 or more minutes passed and erica came back slammed the dish on the table. A few more minutes passed and erica returned with check slamming that in front of my handicapped father in law and walked out the door slamming the door. The food was good but we were extremely disturbed by the way the owner erica treated us. There are 7 customers who will not return to this establishment and we will certainly make it be known to others of our experience. Worst service I have...