Subway — Restaurant in Town of Catskill

Placed an order online, 3 subs, 4 cookies. Placed the order and the app won't let you make modifications - ok, fine. I called into the place and waited for the phone to ring for about 2-3 mins, heard them pick the phone up and set it down and waited another 5-6 minutes until I hung up. Asked my father next to me what the deal was and he said yes, they do that every time they set the phone down and don't answer. I show up, ask the lady to add drinks to my order and she says they can't add to the order because it was processed. I didn't bring cash or card because usually at places they can modify the order. I told her that's why I called you guys and waited 9 mins on the phone and she just said they were busy in a snappy tone. I find out that 2 of the subs were substituted from cheesy Italian to normal italian, and 2 of the oatmeal raisin cookies were substituted to chocolate chip. Great, I'm glad it takes them longer than 8-9 mins to get to a phone they left on the table. I'm sure they will tell their boss that they were busy and an excuse to give poor customer service and create issues like this. I would have told them a different bread than normal Italian, and would have known to bring another method of payment as well for what we called for. Will be calling corporate on this one, this is a poor...

I've been going to this subway for over 20 years. I placed a $36 and change order for 3 sandwiches. I received my receipt and then notice my order was ready. When my husband and I went into the store the rude, abrasive redhead behind the counter barked how do you want to pay for this, you can pay for your chips and sandwiches together if you want. I said I already paid for the sandwiches, I just want to... Redhead barks I'm not letting you walk out of here with 3 sandwiches with all the extras without paying. Still confused I started to seek clarification at which she called her boss regarding the confrontational customer, her full blown attitude for all to see... my order was canceled, my payment on hold, just all very nasty. Her boss had sent her a screen shot, my payment canceled. Meanwhile, my bank account was frozen by the transaction, so no sandwiches for my family. I understand things happen, I work in customer service too. The difference is I don't attack customers for misunderstandings and she was just awful. I won't go there again, I just walked out, I had no other options. My sandwiches thrown in the trash happily by this nasty individual. I'm just one person, we are just one family but I've not had anyone drive home the insignificance of us the way she and her...

The food was good, not the best. Place seemed pretty clean. My problem was I ordered a flat bread..the one guy made asked if I wanted toasted we said lightly ( before putting anything on it) The other guy made the other flat bread ( with ham and cheese) He didn't ask if we wanted it toasted. Took the liberty to toast with ham and cheese, so it was basically was a melt. ( This was for my 7 year old.) When I told the guy my son wouldn't eat it like that, he pretty much argued with me that all flat breads need to be toasted. Well, they don't need to be! Also, I didn't want to make it a melt. He should have toasted it before putting the food on it. Needless to say, I paid 50 for 4 subs, and my 7 year old refused to eat his! I don't believe customers are always right as I work in service also. But to argue with me over how my 7 year old will eat his food. No! This guy had me so mad, and if my other son age 10 wasn't with me, I would have told him...