Dunkin' — Restaurant in Town of Champion

LONG BUT WORTH A READ!!!! I don't even know where to start so here goes. I went to the Dunkin in Govenour ny today 3/26/22 at 12:20 in the afternoon. The cashier I had was Madyson, and honestly her and 1 other employee were the only 2 I have no problem with. Let me start with I work in the food industry and I have never heard when handling food you are not required to wear gloves. I did not know that the girl preparing my sandwich did not have gloves on until another customer, who recorded her making my sandwich, showed me the video. I asked to have my sandwich re-made by someone with washed and gloves hands. I don't think that was a unreasonable request. I did get a new sandwich, however the young lady, again did not see name tag, was standing off to the side and stated " I swear if 1 more customer gets rude I'm going to snap". I may have come across harshly, I don't believe I did as all I said was "excuse me, can I have this sandwich re-made by someone with gloves on please because I was just informed it was made without gloves hands". It was re-made. After that the lady who showed me the video saw a gentleman walking through from the back and asked if he was the manager. He stated yes. Her and I both went and stated our concerns (while I left the ladies to make my sandwich, I figured they didn't need me watching them). He (the manager) scolded the other lady (customer) like she was his 2yr old who just took a piece of candy for videoing the worker making 'a' sandwich (she didn't know it was mine). After I stated my concerns and told him I work in food service and there is no way at my company would I be allowed to handle someone's egg, bacon any of that with bare hands. He in turn just looked at me with no apologies nothing, looked over towards his employees and just shrugged his shoulders. I am not happy with the fact that I feel, and I am sure the other customer that was there feels the same way, as though my concerns and issues were met with a manager who apparently did not care what we had to say. He did not go to the employee(s) instead he went to a table of people sitting. I am not sure who they were but I am sure if they were that important they would have waited an extra minute or 2 for him to address the issue even if you go over and tell the employees really fast "hey guys, when touching food please put gloves on." As I stated at the very beginning Madison was fine and did her best to get my drinks as fast as she could and there was another young lady who was also helping with drinks and she made me very happy. Guess what she wasn't touching actual food and had gloves on....

Im absolutely appalled by how much the service and quality of the food has gone down the toilet. I came in the other day and stood in the lobby for almost 40 minutes waiting for a single coffee. Yes it was busy but seriously. I ended telling them that i would come back for it because the refund failed and i had an appointment to get to. The donuts absolutely are terrible now. They used to be good but now they are always dry because they are sooooo skimpy with the frosting. Like it barely covers the top of the donuts. If i wanted a plain donut i would have ordered one. But every time i ordered say a headlight or a boston cream the frosting barely covers half the donut. Like come on. And the service is horrid. They dont evem acknowledge you when you walk up to the counter. If ylur making a coffee when i come in thats okay, but at least say something like "hey ill be right with you". Nope its like you dont exist even if they stare right at you. Overall the place, service and food could...

Let me start this off by saying that if I could give a zero star review, I would. I just stood in the lobby of this Dunkin’ Donuts for 20 minutes and it took 15 minutes for them to talk to even the person in front of me who was waiting to order. I understand that you have to run a drive-through, but those aren’t your only customers. This is the worst customer service I’ve ever seen at a Dunkin’ Donuts in my entire life especially because they had so many people working. Don’t go there unless you’re in dire need of food or a drink and you can wait a long time. I also watched them make multiple drink orders wrong for the to go orders that people were waiting a while for as well. All in all, horrible experience. Will never go back to this Dunkin’ Donuts ever again as I wasn’t even able to order food before I had to leave or else I would’ve been late to a function. Spend your...