Poplar Pizza WNY — Restaurant in Town of Cheektowaga

I have been ordering from Bob's since the mid'90's although not that often in recent years, my son and his father have spent enough to pay their rent on several occasions. My son's father orders from there twice a week on average. My son orders from there almost regularly. In other words, yeah you get the idea, we've been loyal customers for many years. My son just ordered from there last week! We live on the outskirts of Buffalo. We placed an order from there earlier today. I spent $57 and some change plus a $5 tip. I pick it up, took an hour to get there as usual. I get the food home and you can't even cut through the pizza with a pizza cutter. Now they had to have noticed this because they pre-cut the slices like most places but it wasn't cut through just the to. We could NOT cut it. We tried to go over it with our pizza cutter using the slice marks previously made by Bob's staff, to no avail. I was so hungry I tore it off, destroying the triangular shapes. It looked like an autopsy. I said, "whatever, as long as it tastes good and it's edible who cares". Well, we couldn't chew it. I hurt my teeth and so did my son. His father couldn't believe it. Here's the best part, when I called and complained ( I was very Dale Carnegie until the last part of conversation), she said I waited too long to pick it up and it was all my fault. She would give me a $5 credit that's it. Even though they knew perfectly well nothing but a bad crust could cause something like that. My two year old grandson couldn't bite into it as well and I didn't want him injuring his baby teeth so he was able to eat some of the Loafer. I lost it and ended up hanging up on them. Covid or no Covid, no excuse. They lost my son as a customer. Not because of the bad crust, but just the poor way I...

I make varying simple orders usually for dinner that range from getting a LG pepperoni, lite on the cheese and cooked well done. Or it's a beef on weck with chips and OR lastly a 10 piece chicken wing bones in cooked extra crispy and the drink is always a 2 liter cherry Pepsi. First week of July I ordered the pizza as stated above- it was not cooked well done- the crust was just 'tan' in wellness. I called, told the manager it wasn't cooked as ordered. I had called them times in the past b/c I got an all cheese pizza when I ordered the above stated, French fries when I ordered chips, returned a 20oz drink b/c I ordered the 2liter Cherry Pepsi and the driver even questioned it as he knew it was s supposed to be a 2 liter. Now when I make the orders I repeat it twice & employer repeats it back. On this day of the call to the manager she told me I need to go someplace else, all I do is complain, and that the employees do the best they can. Well who are they hiring??? My orders are clearly stated and repeated. It's too bad, the food is great when I get the food I ordered and I won't be complicating Popular Pizza's life anymore. Where's the competent employee??? I hope your owner gets to read this as I pay your increased prices, the delivery fees plus tips for the driver and only want...

I am very disappointed in the service that I received today. I went in and I ordered an antipasto with my sub expecting to get an antipasto the kind that has noodles and cheese and meat, on the menu it was simply labeled antipasto under sides and salads, it did not specify that it was a gree salad and nor did it list the ingredients. What I received was a green salad topped with veggies meet and cheese. When we returned to see if we could exchange the item or get a refund for it the gentleman was extremely rude and refused to refund me and said "this is Buffalo and this is what antipasto is". The customer service was over all disappointing, and after leaving an employee came to my work and told my boss that I am not welcome there going forward. If you want to be treated with respect and given Quality Service I recommend you...