Tim Hortons — Restaurant in Town of Cheektowaga

I would have used Tim Hortons online Customer Survey but never got a receipt for my order. Is there a reason the Managers at this particular location don't want Corporate getting customer feedback on this unit's performance?

As I was finishing my order in the microscopic dining area, I saw what looked like a brown paper Napkin protruding under the glass barrier into the customers' ordering area. As there were none set out for the customers to use (!) and not wanting to trouble the staff with something I could do for myself, I pulled on it to find it was a small brown paper Bag. (Estimated cost, less than a penny. We still have them in the US.)

Immediately, a surly female employee started trying to scold and excoriate me in an elevated voice for reaching "behind the counter," something I simply hadn't even done! I couldn't believe this fool was going to Battle Stations over a small paper bag for which Tim's doesn't even charge. It was quite a surprise an employee of a Canadian firm was so eager to be rude and loutish in her uninformed ignorance as to cost her employer the business of a good, regular customer... and told her so. (The "lady" gets Zero Points for Business Sense 101.) As she doubled down on her ill chosen position and kept trying to talk down to me, I kept my composure, although I calmly asked if she could do Math as I left, to which she made no reply.

We all have a "bad day" but a "bad day" gives no one the right to heap their ill informed poor judgement and bad manners on anyone, let alone on a good, regular paying customer. That's no way to conduct oneself, ESPECIALLY on your employer's time!

Despite encountering openly rude employees there before, usually I've overlooked it. Perhaps Tim Horton's needs to find some way to better assess the "Social Intelligence" of their job applicants. That's not my call... but how hard could...

This location was re-modeling the outside speakers and wasnt getting any response so came inside to check and asked if they were open for buisness cause the obvious work being done to the speakers outside. The young woman who i asked became hostile and rude in a teenage angste and said "does it look like were open"and other un nessasary comments then yelled at a paying customer to leave.i will never purchase anything from that location or go there because of this and sadly to say i will find my coffee elsewhere cause i called asking for a mgr and she put me on hold for 20 min then hung up on me keeping me from trying to contact proper managment to handle this .thus proving herself guilty even further and making this harder then what...

I pulled in to drive thru and over intercom the girl was nice .... then when i pulled up to window it was like she switched places with somone else n .. her face was very disturbing . She proceded to almost force my food at me and take my card n not say thank u ... and when i said thank u .. she said nothing n kept the same disturbing face . I think thought she was having a bad day but then i came back a week later and my luck i got her again .... same story instead .. no words were exchanged between us at all ... silent transaction .... bad manners at that location .. do not go ... do not...