China Chen — Restaurant in Town of Cicero

Thank you for enjoying the food in our restaurant! Look forward to seeing you next time! You are really very friendly! Their oldest is 97. The youngest are at least 65 years old. Travel by car every year! Every year, they come to the restaurant to order their favorite food. Last year was a special year. I didn't see each other. But I'm really happy to see you again this year. Look forward to seeing you again.

🌟😮‍💨！I met a guest today! Very speechless! She made two phone calls before and after ordering. The first call ordered a piece of chicken with boiled vegetables and two spring rolls. He called again and said that there were two chicken slices with boiled vegetables. ok Then I told the cook to change the menu. One more. Then when the guest comes to pick up the meal. We reconfirmed her order. One or two. She told me with great certainty that she only ordered one. Er, we asked her that she had just called twice and said it was two copies. She answered me very definitely: No. I didn't order two. After finalizing her order! We wrapped her a piece of boiled vegetables, chicken slices and spring rolls. She paid the bill. We thought it was over. I didn't expect any follow-up. Alas. When the guest came home, he called to complain. Said she ordered two... Then start swearing... All kinds of unfriendly words. We want to explain that the lady doesn't listen at all. Finally, we give the solution of refund. Tell her she can refund and need her to give us her card number to pay for the meal. We will return the card. She gave me a different card number. We can't accept different card numbers. She was very angry and began to curse. Then we told her we could refund her cash. She doesn't accept... She has always stressed that she must refund to her card when using apple pay. But they don't give us the correct bank card number. The curse never stopped. The most difficult to reach consensus. We don't want to hear her continue to curse and hang up the phone for the end 🔚。 The service industry is...

Don't bother calling ahead... they don't make your order until you arrive. If you are in a rush, go somewhere else or make it clear you want you food ready when you arrive.

The food here is more or less standard as found in all the take-out Chinese restaurants in the USA... perhaps a little lower than standard, but really not bad. What I really don't like about this place is that they don't make the order that you called in 15 minutes ago until you arrive. My feeling is that they were stiffed by too many people not showing up, so they don't make your order until you arrive.

This happened 4-5 times over the previous 2 years, and I dismissed it because perhaps they were busy. Well, on this day, they had not busy, and when I arrived 5 minutes after they said the order would be ready, they hadn't even started it. Their excuse was "We want it to be fresh". I went thru the whole Jerry Seinfeld routine that "you are good at taking the orders... but you are not good at making the orders".

So, if you are in a rush, tell them that you want the order ready when you get there, or you will just leave if it is not ready. I made this clear to them, and the cashier finally said, in very good English......

(Super honest review) So, we're leaving state and don't eat out often. We drove a bit out of the way to come here because it had the best reviews. I'll start by saying, the quality of the food was great, we got everything we ordered. But I can tell they skimp where they can to save a few pennies. I've been around the world and know that the lo mein is short on veggies and the spare ribs are sprinkled with tiny ones and there were only 9 not 10 that I paid for. I get it, if you skimp a rib 10 times you can gain a whole nother meal in your pocket as profit. I noticed, I don't appreciate it and I know this wasn't a mistake it was intentional. We're leaving state so we won't be repeat customers but one of the few good things we have left I this country is reviews on service. (To the owner) if you'd like to be set apart from the 100 other Chinese stores in the area, don't just have the best quality food, be transparent with the...