Cho Cho San Noodle House — Restaurant in Town of Clarkstown

We have been loyal customers of Cho Cho San Noodle House for years, but our recent experience was beyond disappointing. We placed a large $140 order including a tip, even though we picked up our order. Our order included beef and broccoli, chicken lo mein, Szechuan chicken, dumplings, lettuce wraps, General Tso's chicken, sesame chicken, and two huge wonton soups. Unfortunately, nearly every dish was lacking in protein, filled with all vegetables--no chicken, no beef and a tiny container with the lettuce wrap filling.The lettuce was pink and slimy on the edges and wet wrapped in saran wrap-gross . We wouldn't eat it and threw it away. To make matters worse, the wonton soup dumplings were falling apart because they had been in the soup too long, and the fried noodles for the soups were a joke. We asked for at least four packs of fried noodles, but were only given two and they were 1/4 full. For the size of the order (which we picked up ourselves), this was unacceptable. Honestly, I feel so ripped off.

We even called to complain and were told the owner, Anna, would reach out to us—yet, we never received a call. This was very frustrating, especially for long-time customers. Additionally, the order came with minimal sauces (one dipping sauce for all the dumplings ordered and no duck sauce, soy sauce etc for anything else ) and no chopsticks. And to top it all off, we found a piece of white plastic in the beef and broccoli, which they didn't seem to care about.

For $140, this experience was a disgrace, especially with no follow-up from the restaurant. We have always enjoyed Cho Cho San and the Noodle House in the past, but after this, we are done. The quality has gone way downhill, and it's incredibly disappointing that we weren't even offered a refund or any resolution for such a poor experience. Just SAD and I am out $140 plus tip for a meal that was...

We were trying to decide to between this place and another place in Tarrytown. We decided to go here and after $400 we left rather disappointed. My party was left confused as to why this restaurant has such a high rating.

Pros : Wine was okay.

Service was pretty good. The staff was very friendly. The hostess was a sweetheart. The busboys made sure we were never thirsty (for water), and our waitress was nice.

All of our kitchen appetizers were hot. This was a redeeming factor. The chicken lettuce wraps were delicious. And the yellowtail jalapeño app was also a hit.

I'm not a sushi eater, but the rest of my party sang praises for the sushi. Biggest complaint was that the spicy tuna wasn't spicy. Rolls ordered were the Atlantic, rainbow roll, lobster roll and spicy yellowtail.

Cons:

The lychee martini was dreadful, do NOT recommend.

We ordered an assortment of appetizers like the Shumai, goyzas, avocado bombs. The dough on the shumai and goyzas was over steamed and too mushy for enjoyment, but the dipping sauce is amazing. The avocado bomb lacked flavor.

My hibachi was awful. Unfortunately I wasn't able to enjoy the hibachi experience as they were booked, but my food was not good. No flavor at all, cold, and overcooked.

Dessert: The mochi was gross and the fried cheesecake was soggy on the outside and frozen solid on the inside, but atleast the ice cream was good.

We are big foodies and this was quite a...

Whenever we don't feel adventurous but simply crave some comfort food, Cho Cho San Noodle House would be our top choice. Actually this is the the closest location for us to secure a nice bowl of Laksa, or the closest Laksa-taste-alike (it's called "Malaysian Spicy Miso Ramen" on their menu). We never order from their "Entrees" section, as those dishes are more catered for people unfamiliar with authentic Asian food. We mostly focus on "Appetizers", "Dim Sum" and "Noodle Soup" categories that feature dishes from many Asian countries. Steamed Vegetable Dumplings are never absent on our visit. I have always marveled at the texture of their noodles - soft yet springy, never soggy, always the right degree of chewiness - and even wanted to ask them about the supplier, so I could order some for my home cooking haha! This is also one of the more traditional Chinese restaurants, where they still serve you a free bowl of deep fried crackers with duck sauce. It's always busy there - as many take-out orders as dine-in customers - but the service is always friendly and orderly, never frantic or negligent. The decoration is tasteful, with traditional paintings and calligraphy on the wall and...