Cho Cho San Sushi & Hibachi — Restaurant in Town of Clarkstown

We had high expectations due to our friends being regulars and having great things to say about this place. We made a reservation for 7:00pm and were seated soon after arriving (off to a good start). We were then rushed to place our order and drinks (red flag). The appetizers arrived quickly and I thought that was good. Then the chef began to do his thing. He made the meal very quickly but in his haste he served someone at the table a steak they didn’t order (red flag)… as we tried eating our food we were rushed through our meal. Literally given the bill right after the chef rolled the cart away. We paid and continued to eat, thinking that like in any other place you can just finish your food and drinks and leave when you’re done. We were then approached by the hostess as soon as our tip was made and we’re asked to get up and move to another table before we finished eating, so that they can seat another group at the hibachi station. Then we were approached by a manager and asked to get up once again. From the time we sat down at 7:05 to the time we were asked to get up and move at 7:55, we had not finished our food or drinks. To make matters worse, we noticed that a larger party sitting across from us at the table were not asked to move, and they were already sitting there when we arrived! They were also done eating and were just having their drinks and talking when we were asked to move and yet they were not asked to do the same. They charge a 3.5% fee for using a card for payment and also charge for soda refills, which you only get two sips of because the cups are filled with ice to the brim!! Oh and they blame charging for soda refills on Covid 🤦‍♀️ Really!! Anyway don’t waste your time or money here. Too many other yummy hibachi places for this kind of treatment when we work so hard (as is everyone else) for our money, to be treated this way when we are trying to spend it. Support businesses that appreciate you. This one only cares about getting the next group in and not the customer that is sitting...

2/10/19 so im here to update my review and rating being I did revisit the restaurant. The chefs and the food flavor really are that good! I must say I also loved the service this time maybe because it wasnt over crowded and it was like we existed lol! Im still KEEPING THE LOG OF ORIGINAL VISIT JUST BECAUSE THIS REALLY HAPPENED AND I HOPE IT DOESN'T HAPPEN AGAIN TO ANYONE* I visited this location for the 4th time today the unlimited sushi is really great!;I had never been as dissappointed UNTIL TODAY but I guess THERE'S always that one occasion. It was my cousin, baby boy and myself went into the restaurant and it was over crowded but we were told that withing a half hour we would be seated so we waited.... A HALF HOUR PASSED.... WE ALREADY WAITED HALF HOUR SO LET WAIT A LITTLE LONGER SO.... an hour later still no seat until a gentel men possibly the owner came and sat us in a 4 seat table great not a problem WE GOT A TABLE YAII. Once seated 15 minutes later not one waiter nor hostess asked what we wanted to drink or a menu "like what are we chopped liver" funny but not funny. So I took upon myself to get the unlimited menu thinking hey this will be a sign we need ATTENTION HELLO walk back to the table jot everything we wanted waited 10 minutes and still NO ONE!!!! Unbelievable!!!! So I walk over to that guy which once again I think is the owner and I give him my order plus my drink order and he says "no problem" Great! 15 minutes we got the appetizers delicious great chefs BUT 45 minutes later we got our sushi with A ROLL MISSING!!!!! and we're here like WHY US let's eat this ONE round of what could've been TWO of suchi and let's GET OUT OF HERE ALREADY. EVERYTHING FELT SO...

Had a reservation for hibachi for 2 weeks for my son's 10th birthday. I had to move the reservation from Friday to Monday because of illness and I showed up 10 minutes before our reservation time. It was me, another parent and three kids. I was asked to sit at the bar which I didnt and two families came in as we sat there. 20 minutes later, still no seats. Hibachi like theater starts at one time and I could see the chefs coming out.At this point, the two other families had sat down, but we all had 6:00 p.m. reservations right? After speaking to the manager who was not on top of this situation at all and the hostess who also seemed to have no solution to this problem, I was offered to sit at a table adjacent to the hibachi grill. There were empty seats around the grill but the family sitting there demanded a buffer zone and the restaurant staff did not ask for them to get closer together. The hostess and manager simply seemed uncomfortable and unwilling to help us at all. There were 12 seats and reservations for 18 people! I am not a regular at this restaurant nor will I ever be but this review is a warning for people thinking of dining here on a busy night. It was disappointing for my son and myself but what's what's most troubling for me is that they would sit people off to the side of a hibachi table where we would barely see the chef. I don't think it's right and I don't think I've ever seen that happen at any hibachi place. Once I saw them getting an adjacent table set up, I left. I saw another family sitting in the wings and was appalled. If you aren't sitting at the grill is it...