Bruegger's Bagels — Restaurant in Town of Clay

Unfortunately, this location has been a hit or miss for me lately, and today was one of the bigger misses. I placed an online order (which, by the way, I wish the online orders were as customizable as the orders you can place in-person, but that's a different issue). I had ordered it to be ready around 11:50, but I didn't get my order until 12:05. Not a huge deal, and maybe I came in right after a rush, but the parking lot was not as busy as I've seen it and there weren't many customers in the store waiting for orders either. As I waited, I noticed a burnt smell from behind the counter, which I've noticed more lately. It made me a little worried about my order, because that's the biggest issue I've had lately: burnt bagels. Sure enough, my everything bagel was a little overdone, but my onion bagel? I expect some browning to occur, but all the onion topping was black (pictured below). I had to scrape most of it off because I just don't find that appetizing, so I guess I would have been better off with a plain bagel. I also picked up bagels for my friends, and luckily they enjoyed their orders. My last issue with this order was that I ordered a tub of garlic and herb cream cheese. I open the bag when I get where I'm going, and what's inside? Garden veggie. It's something that's so simple to get right, I kind of wish they just allowed the customer to pick out what flavor they want from the fridge by the register. I realize part of this is on me as I should have checked the order before leaving the location, but also... I trusted the store to get my order right. I should also say the bagels aren't cut in half anymore, at least the orders I've placed, which I notice is different from other store locations, and the amount of cream cheese you get here is never consistent. It was a disappointing lunch hour, and I will probably go to the Erie Boulevard location in the future.

Update: On 12/28/24, I did receive an email from Bruegger's customer service offering store credit on my rewards account. I am appreciative of this, and I am going to go to one of the other locations for...

I most likely won’t be back to this chain. The food was decent but so pricey now! When ordering I made a substitute on a sandwhich and when I had a question about it the cashier was annoyed and said, “there’s nothing I can do about it”, I’m assuming she thought I would just drop it but I asked again and she called over the manager who was very nice and handled it in 2 seconds. I decided to dine in, it was about 1:25pm when I ordered and they close at 2pm. By 1:30 I received my sandwhich and only had 1 table to pick from because they had already put the chairs on top of the other tables like they were closed. At 1:38 they turned a majority of the dining area lights out. There were 3 of us in the dining area still. A group of 5 arrived at 1:40 and they were greeted with - “we close in 20mins”. Overall it was weird and made me...

As someone who can not have eggs due to an allergy to a protein in the white (that is often undercooked in breakfast sandwiches), it was a disappointing experience. Previously, I was told to ask which way it is cheaper (as you guys do not subtract for declining egg), however the cashier today was incredibly lazy and just spouted off it was cheaper to order the sandwich without egg. There is no way to know as not all prices are listed on the board. **edit: Emailed as asked by the owner on the 13th of November and as of the 22nd no reply. 2nd edit: it is NOW February, and no reply to my requested...