Domino's Pizza — Restaurant in Town of Colonie

Update: Sean the general manager called me and apologized for the experience; it seemed clear that he recognized the pizza bothered me far less than the staff rudeness. He handled it professionally and I appreciated that very much. I'm keeping my review up for context, but did up it a star for that diligence. I worked in food service growing up, so I try to be nice to staff and don't sweat the small stuff. So for me to be the level of angry that motivates me to contact the franchise owner (which I did - Capitol Pizza, LLC)...means I gave someone the benefit of the doubt, and they threw it back in my face with interest.

I received a bad pizza (first ever) yesterday which I typically would just let go. I called and explained to a staff (whom I will not name publicly) that we received a somewhat underdone pizza (which I thought was impossible). I was met with skepticism; the Domino's pizza cooking process is automated so I can understand why. I politely said that this was the first problem we'd ever had; we order semi-regularly and enjoy it.

But rather than thank me for the feedback and apologize, this staff doubled down and explained how their oven works to cook every pizza the same. Patiently, I explained I understood this but that this was an exception; no machine is perfect. I asked if there was a coupon for next time we could use; essentially alluding to a free pizza. The staff listed the $7.99 deal. I asked directly for a free pizza for next time, as our child's bedtime routine was already underway. The staff explained again that the pizza couldn't have been underdone.

With my patience on life support, I asked to speak with a manager; after a brief hold, it sounded like the same staff picked up. I explained again what had occurred and gave the order number when asked. This staff then told me my pizza wasn't underdone.

Me: "Am I hearing you correctly? I'm telling you my pizza is underdone, and you're explaining the reasons why I am mistaken. Are you calling me a liar?" Staff: "Well, there's no way your pizza was underdone."

OK.

I don't want my money back. I want...

Only a savage would leave someone’s food outside in the snowing cold. Ordered food at 3:30 and didn’t receive my order until around 6:40. Received notification at 3:57 that my order was on its way. Then another that driver was in my neighborhood and nothing after that. It wasn’t until I called the store at 5:50 letting the store know I hadn’t received my ordered. He argued that “he checked the log and that something happened on my end (blaming me)” and that Ms Jewelianna or whatever her name is, called and delivered my pizza @ 5:02 yet I didn’t received it. I was offered a replacement. It wasn’t until I went outside to grab my replacement order that I tripped over the food Jewelianna left on the ground outside my door, which means since “I didn’t answer her call”, she could’ve knocked or rang the doorbell but instead chose to just leave food I paid for on the ground. And the replacement food I received wasn’t even hot. Like, how do y’all just continue to eff up? Clearly this store doesn’t care about its customers. Just look at these reviews.

And if you do decide to order delivery from here. DO NOT PAY AHEAD‼️‼️ Pay with cash only‼️‼️. They tend not to give af once they already have your money. This just makes sure they won’t get a damn cent when they take their sweet time delivering you...

I live in the UAlbany area on the border of Guilderland and Albany which leaves me with two Domino’s locations to choose from, 1533 Central Ave and 267 New Scotland Ave. I’ve ordered from both locations on multiple occasions and but more frequently from the Central Ave location because I’ve had nothing but TERRIBLE experiences at the New Scotland Ave location! At 1533 Central Ave the employees are always friendly, the service is always fast (including delivery) and the food is always fresh & hot (including delivery). I highly recommend this location if you live in the Colonie/Guilderland NY area, oh and I forgot to mention that on the VERY RARE occasion that an item on your order isn’t made properly they are more than willing to make good on it and I’ve even seen it where they’ve given a free or highly discounted item on your next order! Enjoy!

• Oh, by the way people…. These employees work hard to make sure every order is Hot & Fresh for your families so please show your gratitude and leave them a tip and a compliment even if your picking up in store, because it shows you care and besides, it’s the right thing to...