SaraBella Pizzeria — Restaurant in Town of Colonie

Was skimming thru reviews as I'm LOVING another GREAT meal from SB's. I GOTTA reply to any of you 1-star raters. These guys PRIDE themselves in producing the BEST meal you can get. If there is ANYthing unsatisfactory about your order from these folks, just politely LET THEM KNOW and they will bend over backward to see you end up satisfied Nobody is perfect, and mistakes happen, but any objective eye has got to look at how. MANY Five-star ratings from SO many customers. That tells you what their STANDARD is. I have NEVER had a meal from SaraBella that wasn't superb.

On the TWO times there was a mistake in PART of my order, they took care of that, right away. The first time, they remade the order and brought it straight out to me, AFTER they had already closed down.

The second time, they were being slammed by a busy night, and still took my order within literally 2 minutes of locking the doors, they knew I was just coming off the road.. They mis-heard me say "no onions" on one item of my order and instead gave me "extra" onions. People make mistakes. (That's why they put erasers on pencils.)

When the owner found out the next time I was in town, he took care of the situation, WAY beyond my satisfaction. These folks put a LOT of time, effort, and PRIDE in making sure the quality of their food is top shelf, their service is beyond compare and that their customers are always please with their order.

So, IF there ever IS a mistake or an "issue" with your satisfaction of your order, might I suggest you give them a quick call and politely explain to them why you are dissatisfied. I can all but guarantee, you'll be more likely to give them a GREAT review on how they corrected your issue and turned you into a happy repeat customer.

I drive all over this country. I'll tell ya, I always look forward to a trip through Albany, bc it means I get a chance to eat from Sarah Bella again. Sometimes, when I leave again, I actually stock up on meals from S.B.'s, to have with me, while I'm off in other parts of the country.

Sara Bella will ALWAYS BE a meal I look forward to. Thanks, Guys . Keep up the...

I usually try to never leave a 1 star review but let me just settle this right here right now.. me and my body walk inside in hopes to see at least one or two pizzas minimum on display with possibly some garlic knots sadly that is not what we came across.. there was literally two pans on display with two slices of broccoli cheddar, and on the other pan one slice of meat lovers that looks like it was made at 10 AM. Completely discouraged by what my eyeballs had just seen with basically nothing on display or ready I decided to just order garlic knots from the two cashiers who ovbiously were no more than 14 years old and could barely speak English…. Ok so even with all that I still wouldn’t give a 1 star review BUT even after we spending 15 mins standing here amongst 7 other people who I just now notice are ALSO waiting for their food I am just completely blown away at how slow, and unaware the people working here are… I ask for garlic knots they said they have them ready and would take 2 mins…. Again now I’ve been here for 21 mins still...

A couple weeks ago we were given the recommendation from a local car dealership to try out SaraBella Pizza. Man we were SO impressed. From the time we walked into the door, Andrew treated us with so much respect and kindness. We were the only people in the restaurant at the time so he continued to carry a very pleasant conversation with us throughout our meal. He was very professional and funny and made our night go very smoothly. The pizza was absolutely AMAZING. It was also very quick to come when we placed our order and there isn’t a single complaint about our experience. We live an hour away but I will definitely be making the trip in the near future and will also be recommending this spot to anyone I know! Thank you so much for such a wonderful experience. And thanks again to Andrew for creating a wonderful atmosphere for us to enjoy our...